Senior Drayage & Logistics Success Manager

Cargomatic; Los Angeles (CA); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

401(k) with company contribution

Flexible PTO

Health, dental, and vision coverage

Professional development opportunities

Job summary

Cargomatic is seeking a Customer Success Manager to own a book of drayage and regional accounts from Long Beach, CA. You will advocate for customers inside the company, ensuring loads move as promised while driving retention and expansion.

You will monitor tender performance, coordinate with Operations, Pricing and Analytics, and act to protect and grow the customer relationship across markets. This role is on-site and requires deep logistics experience.

Qualifications

• 5+ years in logistics, supply chain, or drayage account management or customer success.
• A track record of keeping enterprise or port-based accounts and growing them.
• Real relationship skills and the ability to negotiate to a result both sides can live with.
• An analytical eye. You read tender and volume data, see the trend early, and act on it.
• A knack for getting things done across teams. You move Operations, Pricing, and Analytics toward the customer's outcome through influence and follow-through.
• Bachelor's degree or equivalent experience in business, logistics, or a related field.

Responsibilities

• Manage a portfolio of accounts; hit quarterly tender allocations and grow tenders and lanes.
• Handle customer escalations end-to-end.
• Monitor customer health, tender counts, and volume.
• Collaborate with Pricing to turn customer requests into fast, competitive answers.
• Work with Operations so teams know what each account needs, including unlisted SOPs.
• Explain reports and ensure data stories are accurate.
• Prepare business reviews and share insights with leadership.
• Partner with Sales to open new logos and markets for top accounts.

Skills

Logistics

Account management

Relationship skills

Analytical

Cross-functional collaboration

Education

Bachelor's degree

Job description

Cargomatic is seeking a Customer Success Manager to own a book of drayage and regional accounts from Long Beach, CA. You will advocate for customers inside the company, ensuring loads move as promised while driving retention and expansion.

You will monitor tender performance, coordinate with Operations, Pricing and Analytics, and act to protect and grow the customer relationship across markets. This role is on-site and requires deep logistics experience.