Senior Enterprise Customer Success Leader (Scale)

Culture Amp Pty Ltd; Chicago (IL); Hybrid; USD 131.000 - 150.000; Vollzeit

Benefits dieser Stelle

MacBook provided and home workspace

Wellbeing monthly allowance

Medical insurance (US)

Equity/long-term incentives

Zusammenfassung

Culture Amp Pty Ltd is seeking a Senior Customer Success Manager to oversee an Enterprise-at-scale book, partnering with Sales and Renewals to align strategy and deliver value. You’ll manage 70–85 customers totaling $3.5M ARR, drive GRR/NRR, and lead strategic executive conversations to secure renewals and growth.

You’ll leverage DLCX and AI tools to scale engagement, maintain account hygiene in Vitally, and collaborate across a pod-based GTM model for cohesive customer outcomes.

Qualifikationen

• Experience managing Enterprise or scaled B2B SaaS portfolios.
• Ability to drive GRR/NRR with commercial accountability.
• Strong executive communication and data-informed storytelling.
• Proactive risk management and AI-enabled engagement.
• Collaborates across pod-based GTM model.

Aufgaben

• Own a portfolio of 70–85 enterprise customers totalling $3.5M ARR.
• Partner with Sales, Renewal Managers and pod leaders to coordinate strategy.
• Drive renewal and expansion with bi-annual executive strategy reviews.
• Lead strategic conversations linking customer priorities to business value.
• Use AI-enabled tools to surface insights and improve engagement.

Kenntnisse

Enterprise SaaS portfolio management

Executive communication

Risk management

AI for customer success

Tools

Vitally

DLCX

CRM systems

Jobbeschreibung

Culture Amp Pty Ltd is seeking a Senior Customer Success Manager to oversee an Enterprise-at-scale book, partnering with Sales and Renewals to align strategy and deliver value. You’ll manage 70–85 customers totaling $3.5M ARR, drive GRR/NRR, and lead strategic executive conversations to secure renewals and growth.

You’ll leverage DLCX and AI tools to scale engagement, maintain account hygiene in Vitally, and collaborate across a pod-based GTM model for cohesive customer outcomes.