Enterprise Customer Success Lead: Adoption & Growth

Deepstreamtech; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Deepstreamtech seeks a Senior Customer Success Manager in New York to ensure customers adopt Dealpath effectively. Key responsibilities include managing customer accounts, delivering training, and innovating Customer Success processes. Ideal candidates have a Bachelor's degree, 4-7 years of experience in customer success or account management, and strong communication skills. The role demands empathy for customers and problem-solving aptitude, with proficiency in Excel and familiarity with tools like SQL and Salesforce.

Qualifications

• 4-7 years of customer success, account management, and/or commercial real estate experience.
• Empathy for customers and a passion for helping them.
• Strong attention to detail and accuracy.

Responsibilities

• Ensure customers adopt and utilize Dealpath to its utmost capabilities.
• Retain, grow, and satisfy a portfolio of customer accounts.
• Produce and deliver training sessions and strategic reviews for customers.

Skills

Customer success

Account management

Communication skills

Problem-solving

Excel / Google Sheets proficiency

Education

Bachelor's degree or higher

Tools

SQL

Salesforce

Asana

Gong

Job description

Deepstreamtech seeks a Senior Customer Success Manager in New York to ensure customers adopt Dealpath effectively. Key responsibilities include managing customer accounts, delivering training, and innovating Customer Success processes. Ideal candidates have a Bachelor's degree, 4-7 years of experience in customer success or account management, and strong communication skills. The role demands empathy for customers and problem-solving aptitude, with proficiency in Excel and familiarity with tools like SQL and Salesforce.