Customer Success Leader: Enterprise Growth & Retention

Dealpath; New York (NY); Hybrid; USD 138,000 - 148,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA) & Flexible Spending Account (FSA)

401(k) retirement plan

Paid Parental Leave

Flexible Time Off (FTO)

Commuter benefits program

Monthly wellness reimbursement

Hybrid Work Policy

Job summary

Dealpath is hiring a Manager, Customer Success, responsible for leading a team of Customer Success Managers to enhance customer retention and satisfaction. This role involves partnering cross-functionally with departments like Sales and Product to optimize customer experiences.

Ideal candidates should possess strong leadership and communication skills, with a minimum of 6–9 years of experience in customer success and management. The position offers a competitive salary between $138,000–$148,000, along with a hybrid work policy and excellent benefits.

Qualifications

• 6–9 years of experience in customer success or related fields managing enterprise relationships.
• 2+ years of people management or strong team leadership experience.
• Demonstrated ability to manage ambiguity and drive outcomes.

Responsibilities

• Lead and develop a team of Customer Success Managers.
• Drive retention, growth, and customer satisfaction.
• Collaborate with Sales, Marketing, and Product teams.

Skills

Customer success management

Team leadership

Communication skills

Problem-solving

Attention to detail

Education

Bachelor’s degree or higher

Tools

Excel

Google Sheets

SQL

Salesforce

Asana

Gong

Job description

Dealpath is hiring a Manager, Customer Success, responsible for leading a team of Customer Success Managers to enhance customer retention and satisfaction. This role involves partnering cross-functionally with departments like Sales and Product to optimize customer experiences.

Ideal candidates should possess strong leadership and communication skills, with a minimum of 6–9 years of experience in customer success and management. The position offers a competitive salary between $138,000–$148,000, along with a hybrid work policy and excellent benefits.