Senior Manager, Enterprise Customer Success

Netradyne; Nashville (TN); On-site; USD 150,000 - 190,000; Full time

Job summary

Netradyne is seeking a Senior Manager, Enterprise Customer Success to lead a team serving our largest enterprise customers. You will guide adoption, design scalable onboarding, and partner with Sales, Product, Engineering, and Support to deliver measurable ROI and long-term retention.

Ideal candidates bring significant customer-facing leadership, a proven track record with enterprise accounts, and strong business acumen to drive transformational outcomes through analytics and operational

Qualifications

• Significant customer-facing leadership experience.
• Proven track record delivering core financial metrics.
• Executive presence and strong business acumen.
• Experience partnering with enterprise customers to drive transformational outcomes.

Responsibilities

• Lead, coach, and develop a growing team of Enterprise Customer Success Managers (8–10).
• Own customer adoption strategy for deployments with 1,000+ vehicles.
• Develop scalable onboarding methodologies and governance across multiple teams.
• Establish executive governance models and executive reviews with stakeholders.
• Drive retention, expansion, and advocacy through measurable outcomes.
• Translate data into executive recommendations to improve fleet safety and efficiency.

Job description

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

About the job

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

About Netradyne

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

Senior Manager, Enterprise Customer Success

Overview

The Senior Manager, Enterprise Customer Success is a senior customer-facing leader responsible for leading and developing a team of Customer Success Managers supporting Netradyne’s largest and most strategic enterprise customers.

This role combines executive leadership, customer strategy, operational excellence, and data-driven consulting to ensure customers maximize the value of Netradyne’s AI-powered fleet safety platform. The Senior Manager serves as a trusted advisor to executive stakeholders, guiding large-scale deployments, enterprise adoption strategies, change management initiatives, and measurable business outcomes.

In addition to leading a high-performing Customer Success organization, this individual will own the customer adoption strategy for enterprise customers deploying 1,000+ vehicles. This leader will develop scalable implementation frameworks, establish executive governance models, and ensure customers achieve rapid time-to-value while driving long-term retention, expansion, and advocacy.

The ideal candidate brings significant customer-facing leadership experience, success delivering core financial metrics, executive presence, strong business acumen, and a proven track record partnering with enterprise customers to drive transformational outcomes through technology adoption, analytics, and operational excellence.

Essential Functions

Executive Customer Leadership

• Lead, coach, mentor, and develop a growing team of 8–10 Enterprise Customer Success Managers, with plans to scale the organization in line with enterprise growth.
• Build a culture of customer advocacy, accountability, operational excellence, and continuous improvement.
• Serve as executive sponsor and advocate for Netradyne’s largest and most strategic customer relationships.
• Develop trusted advisor relationships with executive stakeholders, including COOs, CIOs, Vice Presidents of Operations, Vice Presidents of Safety, Fleet Directors, and executive leadership teams.
• Facilitate Executive Business Reviews focused on measurable customer outcomes, ROI realization, fleet performance, safety improvements, and strategic roadmap alignment.
• Drive executive-level engagement strategies that strengthen customer relationships and increase retention and expansion opportunities.

Strategic Enterprise Onboarding & Adoption

• Own Customer Success strategy for enterprise deployments exceeding 1,000 vehicles.
• Lead cross-functional onboarding programs involving Sales, Product, Engineering, Support, Professional Services, Implementation, and Operations teams.
• Develop scalable onboarding methodologies that improve early ROI and accelerate time-to-value.
• Establish governance frameworks and executive alignment throughout implementation, deployment, and adoption phases.
• Identify customer risks early and proactively drive avoidance and resolution across internal and customer stakeholders.
• Ensure enterprise customers successfully operationalize Netradyne’s platform and achieve desired business outcomes throughout the customer lifecycle.

Data & Analytics Leadership

• Translate complex operational, telematics, safety, and AI-generated insights into executive-level recommendations that solve real business problems.
• Advise customers on leveraging analytics to improve driver safety, operational efficiency, claims reduction, coaching effectiveness, and overall fleet performance.
• Develop executive dashboards and KPI frameworks that demonstrate measurable business value and ROI.
• Lead strategic conversations around customer health, adoption metrics, utilization trends, operational benchmarking, and business outcomes.
• Use customer data to identify growth opportunities and proactively mitigate