Enterprise Customer Care Specialist - National Accounts

MSC Industrial Supply Co.; Jonestown (Lebanon County); On-site; USD 21,000 - 33,000; Full time

Job summary

MSC Industrial Supply Co. is seeking a Customer Care Enterprise representative based in Harrisburg, PA. You will handle inbound calls, emails, chats, and orders for MSC's largest National Account customers, quoting and servicing in line with contractual standards.

The role requires high school completion, exceptional customer service, sales ability, and strong system skills (AS/400, Oceana, MSC site). Bilingual Spanish or French is a plus.

Qualifications

• Possess a high school diploma or equivalent required.
• Excellent customer service skills required.
• Demonstrated sales skills required.
• Proficiency in systems used by the Representative, Customer Care various roles, such as AS/400, Oceana and the MSC website required.
• Excellent communication skills required including the ability to speak and write standard business English required.
• Bilingual ability (Spanish or French) desired.
• General knowledge of the industrial supply industry desired.
• Demonstrates acceptable proficiency in MSC's required competencies: Customer Focus, Decision Quality, Drives Collaboration, Develops Talent, Communicates Effectively, Instills Trust.

Responsibilities

• Processes electronically generated orders, quote requests, customer service inbound calls, email and chat inquiries for MSC's large Enterprise Customers.
• Assists customers and team members with basic customer technical issues, product knowledge, order processing gaps, and resolves service concerns.
• Interacts with National Account Managers to promote MSC's sales solutions, account retention and revenue strategies.
• Communicates customer concerns to management for effective resolution.
• Uses 3rd party purchasing portals and coordinates with Credit and ITB2B to ensure orders process and minimize invoice rejections.

Skills

Customer service

Sales skills

Systems proficiency

Communication skills

Bilingual (Spanish/French)

Education

High school diploma

Job description

MSC Industrial Supply Co. is seeking a Customer Care Enterprise representative based in Harrisburg, PA. You will handle inbound calls, emails, chats, and orders for MSC's largest National Account customers, quoting and servicing in line with contractual standards.

The role requires high school completion, exceptional customer service, sales ability, and strong system skills (AS/400, Oceana, MSC site). Bilingual Spanish or French is a plus.