Enterprise Customer Care & Sales Specialist

MSC Industrial Supply Co.; El Paso (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

MSC Industrial Supply Co. in El Paso, TX is seeking a Customer Care Enterprise Representative to manage inbound/outbound interactions for MSC's largest National Account customers.

You will quote, sell and service accounts via phone, email, web, and EDI, collaborating with National Account Managers to drive revenue and retention. The role requires high school completion, strong English communication, and proficiency with MSC systems (AS/400, Oceana) and online portals.

Qualifications

• Possess a high school diploma or equivalent required.
• Excellent customer service skills required.
• Demonstrated sales skills required.
• Proficiency in systems used by the Representative, Customer Care various roles, such as AS/400, Oceana and the MSC website required.
• Excellent communication skills required including the ability to speak and write standard business English required.
• Demonstrates acceptable proficiency in all MSC's required competencies: Customer Focus, Instills Trust, Communicates Effectively, Develops Talent, Drives Collaboration, Decision Quality.

Responsibilities

• Processes electronically generated orders, quote requests, customer service inbound phone calls, email and chat inquiries for MSC's large Enterprise Customers.
• Assists customers and other team members with basic customer technical issues, product knowledge, order processing gaps while also resolving all customer service concerns.
• Interacts with National Account Managers in order to promote MSC's sales related solutions, account retention and revenue generation strategies.
• Communicates customer concerns to management ensuring the most effective problem resolution.
• Utilizes 3rd party purchasing portals. Works with the Credit and ITB2B Teams to ensure customers' orders are being processed and invoice rejections are minimized.
• Remains up to date with all Enterprise functions and resources in order to service the customers on all new resources when required.
• Builds internal and external customer relationships for the purpose of enhancing customer satisfaction while also improving sales and quoting opportunities.
• Takes ownership with difficult customer service issues while resolving in a timely manner.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required

Skills

Customer service

Sales skills

Communication

Team collaboration

Education

High school diploma

Tools

AS/400

Oceana

MSC website

Job description

MSC Industrial Supply Co. in El Paso, TX is seeking a Customer Care Enterprise Representative to manage inbound/outbound interactions for MSC's largest National Account customers.

You will quote, sell and service accounts via phone, email, web, and EDI, collaborating with National Account Managers to drive revenue and retention. The role requires high school completion, strong English communication, and proficiency with MSC systems (AS/400, Oceana) and online portals.