Enterprise Customer Care & Quoting Specialist

MSC Industrial Direct Co.,Inc.; El Paso (TX); On-site; USD 19,000 - 29,000; Full time

Job summary

MSC Industrial Supply Co. is seeking a Customer Care – Enterprise representative in El Paso to handle inbound calls, emails, web and EDI orders for MSC's largest National Account customers. You will quote, sell and service these accounts according to MSC's standards.

The role focuses on processing orders, assisting with technical issues, and collaborating with National Account Managers to drive sales and customer satisfaction. Strong communication and bilingual ability are a plus.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills required.
• Demonstrated sales skills required.
• Proficiency in systems used by the Representative, Customer Care various roles, such as AS/400, Oceana and the MSC website required.
• Excellent communication skills required including the ability to speak and write standard business English required.

Responsibilities

• Processes electronically generated orders, quote requests, customer service inbound communications for MSC's large Enterprise Customers.
• Assists customers and team members with basic customer issues, product knowledge, and order processing gaps.
• Interacts with National Account Managers to promote MSC's sales solutions, retention and revenue strategies.
• Communicates customer concerns to management for effective resolution.
• Works with ITB2B Teams to ensure orders are processed and minimize invoice rejections.

Skills

Customer service

Sales

Communication

English language

Education

High school diploma

Tools

AS/400

Oceana

MSC website

Job description

MSC Industrial Supply Co. is seeking a Customer Care – Enterprise representative in El Paso to handle inbound calls, emails, web and EDI orders for MSC's largest National Account customers. You will quote, sell and service these accounts according to MSC's standards.

The role focuses on processing orders, assisting with technical issues, and collaborating with National Account Managers to drive sales and customer satisfaction. Strong communication and bilingual ability are a plus.