Omnichannel Customer Care Specialist

MSC Industrial Direct Co.,Inc.; Harrisburg (Dauphin County); Hybrid; USD 32,000 - 44,000; Full time

Job summary

MSC Industrial Direct Co.,Inc. seeks a Regional Omnichannel Customer Care Representative in Harrisburg, PA to handle voice and email interactions, quote and service MSC’s Medium to Extra Large customers, and mentor other reps.

You will work with Field Sales Associates to promote MSC solutions, resolve issues, and drive sales while maintaining strong customer relationships. Requires a high school diploma and prior Omnichannel experience.

Qualifications

• High school diploma or equivalent.
• Minimum six months as Customer Care Omnichannel Representative with consistent quality.

Responsibilities

• Handle inbound calls and emails to process orders and returns, upsell where possible.
• Promote MSC solutions to customers and field sales to drive revenue.
• Maintain proficiency in MSC processes and applications and use systems to address needs.

Skills

Customer service

Sales skills

English proficiency

Education

High school diploma

Tools

AS/400

Web SOE

Salesforce

Oceana

Vendor Websites

Job description

MSC Industrial Direct Co.,Inc. seeks a Regional Omnichannel Customer Care Representative in Harrisburg, PA to handle voice and email interactions, quote and service MSC’s Medium to Extra Large customers, and mentor other reps.

You will work with Field Sales Associates to promote MSC solutions, resolve issues, and drive sales while maintaining strong customer relationships. Requires a high school diploma and prior Omnichannel experience.