Enterprise CSM — Health Tech Growth & Unlimited PTO

Silna Health; New York (NY); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

401k

Unlimited PTO

Competitive compensation

Job summary

Silna Health seeks an Enterprise Customer Success Manager to lead flagship accounts from onboarding through the entire journey, driving retention, expansion, and satisfaction. You’ll advocate for enterprise clients, build authentic relationships, and leverage product knowledge to maximize value.

Join a fast-growing health tech company where a sales-forward mindset and analytics discipline drive strategic improvements and scalable success across complex healthcare workflows.

Qualifications

• 3-5 years of Customer Success experience in a high-growth SaaS company.
• 2+ years managing Enterprise Customers (six figure contracts).
• Proven track record of managing and growing enterprise relationships.
• Strong project management skills with multiple concurrent high-priority initiatives.
• Excellent communication skills - ability to engage with both technical and non-technical stakeholders.
• Ability to work from the Silna office in Manhattan 5 days/week.

Responsibilities

• Be the primary advocate for enterprise accounts, guiding onboarding through the customer journey.
• Establish trust and credibility with partners in healthcare.
• Provide comprehensive product knowledge to maximize value for customers.
• Identify and execute on expansion opportunities within the existing base.
• Monitor account health and identify trends to drive customer success.
• Own end-to-end processes to drive improvements and sustainable change.

Skills

Enterprise Management

Relationship Building

Account Expansion

Analytics

Systems Thinking

Job description

Silna Health seeks an Enterprise Customer Success Manager to lead flagship accounts from onboarding through the entire journey, driving retention, expansion, and satisfaction. You’ll advocate for enterprise clients, build authentic relationships, and leverage product knowledge to maximize value.

Join a fast-growing health tech company where a sales-forward mindset and analytics discipline drive strategic improvements and scalable success across complex healthcare workflows.