Enterprise CSM: Growth, Adoption & Retention

CleverTap; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

CleverTap is seeking a Customer Success Manager to own adoption, value realization, and long-term retention for Enterprise and Key accounts in the United States. You will drive product adoption through data-driven insights, enablement, and best practices, while guiding customers toward achieving measurable business outcomes.

You will translate objectives into scalable use cases, lead executive-friendly reviews, and proactively identify risks with mitigation plans to improve retention and

Qualifications

• Build trusted advisory relationships with customers to help achieve business goals.
• Drive product adoption through proactive engagement, health checks, and personalized success plans.
• Identify opportunities to maximize platform utilization and expand usage across accounts.
• Collaborate with cross-functional teams to ensure seamless customer experience.

Responsibilities

• Own adoption, value realization, and business outcomes for Enterprise and Key accounts.
• Develop and execute success plans aligned to KPIs and business goals.
• Translate objectives into scalable CleverTap use cases and growth strategies.
• Lead QBRs/EBRs focused on ROI and growth opportunities.
• Identify and mitigate churn risks and improve retention across portfolio.
• Coordinate with Sales, Onboarding, Support, and Billing for customer success.

Skills

Customer Success

Account Management

Upselling

Customer Relationships

Tools

Salesforce

Job description

CleverTap is seeking a Customer Success Manager to own adoption, value realization, and long-term retention for Enterprise and Key accounts in the United States. You will drive product adoption through data-driven insights, enablement, and best practices, while guiding customers toward achieving measurable business outcomes.

You will translate objectives into scalable use cases, lead executive-friendly reviews, and proactively identify risks with mitigation plans to improve retention and