Enterprise SaaS CSM: Drive Adoption, ROI & Growth

Abnormal AI, Inc.; United States; On-site; USD 119,000 - 140,000; Full time

Job summary

Abnormal AI, Inc. is seeking a Customer Success Manager in the United States to serve as the primary liaison between customers and internal teams, driving onboarding, adoption, and ongoing value.

You will build strategic relationships with executives, align business goals, and deliver measurable outcomes through best-practice adoption. You will conduct regular business reviews, tailor recommendations to customer needs, and promote platform usage while coordinating with cross-functional teams to

Qualifications

• Experience in enterprise SaaS and customer success roles.
• Proven ability to engage with executive stakeholders.
• Strong communication and problem-solving skills.
• Experience with CRM and project tools.

Responsibilities

• Act as the main liaison for assigned customers, guiding platform adoption and success planning.
• Deliver regular business reviews (QBRs/EBRs) to communicate ROI and align on success metrics.
• Understand customer industries, goals, and challenges to tailor recommendations.
• Promote usage of core platform features and provide ongoing education.
• Monitor customer health, manage escalations, and collaborate with Product/Engineering/Support/Sales.

Skills

Enterprise SaaS

Customer Success

Executive engagement

Analytical

Education

Bachelor's degree in CS/Engineering or related field

Tools

Salesforce

Jira

Job description

Abnormal AI, Inc. is seeking a Customer Success Manager in the United States to serve as the primary liaison between customers and internal teams, driving onboarding, adoption, and ongoing value.

You will build strategic relationships with executives, align business goals, and deliver measurable outcomes through best-practice adoption. You will conduct regular business reviews, tailor recommendations to customer needs, and promote platform usage while coordinating with cross-functional teams to