SMB Customer Success Manager — Hybrid NYC, Equity

Vendelux; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary & bonus

Equity

Healthcare

401(k)

Catered lunch in NYC

Unlimited PTO

Job summary

Vendelux is seeking a Customer Success Manager (SMB) to join our fast-growing SaaS team in New York City. This hybrid role requires four days per week in our NYC office and a passion for turning at-risk accounts into long-term champions.

You will own a portfolio of accounts, guide onboarding, drive product adoption, run renewal campaigns, and negotiate expansions with clear ROI. Travel to client sites is expected at least 2 days a month, and you’ll help build our customer community through

Qualifications

• Own the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations.
• Manage 9+ active workstreams across accounts with urgency and precision.
• Lead structured onboarding and training to drive value.
• Run proactive meeting campaigns and renewal processes to prevent churn.
• Negotiate renewals and expansions with ROI-focused cases.
• Drive retention with creative approaches to save at-risk accounts.
• Travel to customer sites at least 2 days per month.
• Build community via webinars, case studies, and events.

Responsibilities

• Function as true account manager across the customer lifecycle.
• Own a portfolio of accounts; juggle 9+ workstreams.
• Lead onboarding and training programs for fast time-to-value.
• Run proactive meeting campaigns and renewal processes.
• Negotiate renewals and expansions with business cases.
• Drives retention with relentless, creative approaches.
• Travel to customer sites 2 days per month.
• Contribute to community through webinars and events.

Skills

Customer Success

Account Management

B2B SaaS

High-growth tech

Job description

Vendelux is seeking a Customer Success Manager (SMB) to join our fast-growing SaaS team in New York City. This hybrid role requires four days per week in our NYC office and a passion for turning at-risk accounts into long-term champions.

You will own a portfolio of accounts, guide onboarding, drive product adoption, run renewal campaigns, and negotiate expansions with clear ROI. Travel to client sites is expected at least 2 days a month, and you’ll help build our customer community through