Mid-Market CSM | Hybrid NYC | Equity & ROI

Cervin; New York (NY); Hybrid; USD 90.000 - 150.000; Vollzeit

Benefits dieser Stelle

Competitive base salary

Bonus

Equity

Healthcare covering medical, dental, &

401(k)

Catered lunch every day in NYC office

Unlimited PTO

Zusammenfassung

Vendelux is seeking a Customer Success Manager (Mid-Market) to own the full client lifecycle in a fast-growing B2B SaaS setting. You’ll onboard, enable, renew, upsell, and negotiate, while juggling 9+ active workstreams and traveling 2 days a month to strengthen relationships.

You’ll lead onboarding programs, run renewal campaigns, and drive product adoption, delivering value and advocacy across a portfolio of strategic accounts.

Qualifikationen

• Experience in owning the full client lifecycle: onboarding, adoption, renewals, upsells, negotiations.
• Thrives managing multiple high-priority accounts simultaneously.
• Proactive, retention-focused mindset with creative problem solving.

Aufgaben

• Function as a true account manager across the full customer lifecycle — from onboarding and enablement through renewals, upsells, and negotiations
• Own a portfolio of accounts simultaneously, managing competing priorities with urgency and precision — expect to juggle 9+ active workstreams at any given time
• Lead structured onboarding and training programs that drive fast time-to-value and long-term product adoption
• Run proactive meeting campaigns and renewal processes, ensuring no account goes dark or falls through the cracks
• Negotiate renewals and expansions with confidence, building strong business cases that demonstrate clear ROI
• Drive retention with a relentless, creative approach — exhaust every option before accepting churn, whether that's a LinkedIn message, an in-person office visit, a free pilot extension, or bringing in leadership to save the relationship
• Travel to customer sites a minimum of 2 days per month to strengthen relationships and accelerate outcomes
• Contribute to community building across the customer base through webinars, case studies, and events

Kenntnisse

Account Management

Customer Success

Cross-functional Collaboration

Strong Communication

Travel Ready

Jobbeschreibung

Vendelux is seeking a Customer Success Manager (Mid-Market) to own the full client lifecycle in a fast-growing B2B SaaS setting. You’ll onboard, enable, renew, upsell, and negotiate, while juggling 9+ active workstreams and traveling 2 days a month to strengthen relationships.

You’ll lead onboarding programs, run renewal campaigns, and drive product adoption, delivering value and advocacy across a portfolio of strategic accounts.