Mid-Market CSM: Growth, Retention & ROI

Vendelux; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive base salary and bonus

Equity

Healthcare covering medical, dental, и

Job summary

Vendelux is seeking a Customer Success Manager (Mid-Market) to own the full lifecycle of a B2B SaaS book, from onboarding to renewals and upsells. This hybrid role is based in NYC, requiring 4+ years in customer success or account management and a track record of managing multiple high-priority accounts.

You will travel to customer sites and contribute to webinars, case studies, and events, while driving renewal campaigns and showcasing clear ROI for clients.

Qualifications

• 4+ years in Customer Success or Account Management at a B2B SaaS company.
• Experience owning full client lifecycle: onboarding, adoption, renewals, upsells.
• Comfortable traveling to meet customers in person.

Responsibilities

• Lead onboarding and training programs that drive fast time-to-value.
• Own a portfolio of accounts and manage 9+ active workstreams simultaneously.
• Run proactive renewal campaigns and ensure no account goes dark.
• Negotiate renewals and expansions with solid ROI arguments.
• Drive retention with creative, proactive engagement and leadership involvement when needed.

Skills

Account management

Customer success

B2B SaaS

Travel ready

Job description

Vendelux is seeking a Customer Success Manager (Mid-Market) to own the full lifecycle of a B2B SaaS book, from onboarding to renewals and upsells. This hybrid role is based in NYC, requiring 4+ years in customer success or account management and a track record of managing multiple high-priority accounts.

You will travel to customer sites and contribute to webinars, case studies, and events, while driving renewal campaigns and showcasing clear ROI for clients.