Enterprise CSM: ROI & Fortune 50 Trusted Advisor

Remote

San Francisco (CA)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

ControlUp is seeking an Enterprise Customer Success Manager to own a portfolio of top-tier accounts, including Fortune 50 companies, hospitals, and government agencies, ensuring their success and ROI with our product suite, and serving as their trusted advisor on technology strategy.

You will be the primary quarterback for issues, coordinating with Support, R&D, Marketing, Management, and Sales to deliver white-glove service, drive adoption, and expand value across the customer relationship,

Qualifications

Experience in an EUC or similar software company.
Startup / SaaS experience.
Critical thinker, generally curious, problem solver.
Proven experience building customer relationships with Fortune 50 stakeholders.
Positive attitude and customer-centric; put customers' needs first.
Working knowledge of VDI – Citrix VMware virtualization solutions.
Strong written and verbal communication skills; ability to clearly explain complex issues to both individual contributors and executives.
Some travel required.

Responsibilities

Manage the full lifecycle of a portfolio of enterprise customers.
Identify potential expansion opportunities based on customer use cases.
Build and maintain close relationships with senior IT professionals managing highly complex environments and be their trusted advisor.
Through a consultative approach, guide your customers through how to optimize their experience with ControlUp, to get the highest ROI.
Work closely with sales, marketing, product, and other departments on customer requirements.
Be a customer advocate and the voice of the customer within ControlUp.
Understand customer use cases and work processes to provide the best guidance on how to optimize product usage and unlock the most value.