Senior Enterprise CSM: Drive Adoption & Impact

ControlUp, Inc; United States; Vor Ort; USD 100.000 - 160.000; Vollzeit

Zusammenfassung

ControlUp, Inc. is seeking an Enterprise Customer Success Manager to ensure strategic customers achieve measurable outcomes with ControlUp’s platform.

You will own adoption, results, and risk management, coordinating with Support, R&D, Marketing, and Management to drive success for high-impact accounts. You will lead with a consultative approach, guiding senior IT leaders and executives to articulate and realize value, while maintaining accountability for risk and escalations.

Qualifikationen

• Excellent written and verbal English communication skills.
• Experience in an EUC or similar software company.
• Proven ability to build multi-threaded stakeholder relationships in Fortune 100 companies.
• Strong customer-centric mindset and proactive attitude.
• Willingness to travel.

Aufgaben

• Manage the full lifecycle of a portfolio of enterprise customers.
• Proactively identify and monitor account risk and take ownership of mitigation actions.
• Identify underutilized capabilities and guide customers toward fuller adoption.
• Build and maintain relationships with senior IT professionals and executives.
• Guide customers on optimizing their experience to maximize ROI.
• Collaborate with sales, marketing, product, and other departments on customer requirements.
• Be a customer advocate and communicate value to decision-makers and sponsors.
• Maintain a stakeholder map to surface customer value to leaders.

Kenntnisse

English communication

Portuguese beneficial

Customer success

Stakeholder management

Project management

Strategic guidance

Tools

Outreach.io

Chorus

Salesforce

Confluence

Slack

Zoom

Clari

Splunk

EverAfter

Citrix

VMware

Jobbeschreibung

ControlUp, Inc. is seeking an Enterprise Customer Success Manager to ensure strategic customers achieve measurable outcomes with ControlUp’s platform.

You will own adoption, results, and risk management, coordinating with Support, R&D, Marketing, and Management to drive success for high-impact accounts. You will lead with a consultative approach, guiding senior IT leaders and executives to articulate and realize value, while maintaining accountability for risk and escalations.