Enterprise CSM — Remote, Growth & Adoption

Atlassian

Austin (TX)

Remote

USD 149,000 - 194,000

Full time

8 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Wide range of benefits

Job summary

At Atlassian, Customer Success Managers (CSMs) help customers realize value from their Atlassian investments. You will build trusted advisor relationships with executives, administrators, and global teams to guide outcomes across multiple products and practices, driving adoption and expansion.

You’ll lead post‑sale activities with product expertise, collaborate on Customer Success Plans, and work with account teams to mitigate churn while delivering ongoing value throughout the lifecycle.

Qualifications

8–10 years in Customer Success or account management with enterprise clients.
Trusted advisor to guide outcomes across customer partners.
Experience using Success Plans to align goals with business strategy and metrics.
Understanding Jira and Confluence end‑user use cases and configuration trade‑offs.
Experience balancing a book of business in a customer‑facing environment.

Responsibilities

Develop trusted advisor relationships with customers from C‑Suite to global teams.
Collaborate to develop Customer Success Plans, including regular check‑ins and EBRs.
Manage post‑sales activity through relationship building and product expertise.
Maintain understanding of Atlassian products and relevant features for customers.
Engage with customers to unlock early/adoption and best practices.
Mitigate churn through early risk identification and escalation with the account team.
Be the Voice of the Customer to provide internal feedback.