Commercial Customer Success Manager

Sigma Computing; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) Plan

Bi-annual Hackathons

Unlimited Time Off

Health & Wellness programs

Parental Leave

Lunches & snacks

Job summary

Sigma Computing seeks a Customer Success Manager to drive analytics adoption and maximize Net Dollar Retention. You will manage strategic accounts, guide customers through optimization of the Sigma platform, and advocate for product improvements based on customer feedback.

You will design success plans, deliver training, and collaborate with teams to ensure customers achieve their business goals in a fast-paced SaaS BI environment.

Qualifications

• Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field.
• Startup experience.
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
• Strong analytical skills with a proven ability to solve complex problems using data.
• Experience implementing production business intelligence solutions.
• ETL experience.
• 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery).

Responsibilities

• Own strategic account management with high-value customers.
• Leverage analytics to guide customers and optimize Sigma Computing platform.
• Develop and execute strategies to maximize Net Dollar Retention.
• Advocate for customer needs to product team; drive enhancements.
• Collaborate on success plans aligned with customer goals.
• Deliver educational sessions to increase product knowledge and engagement among users.

Skills

Excellent communication & interperson

Startup experience

Strong analytical skills

Net dollar retention focus

Account management

Customer success

SQL experience

Education

Bachelor's or Master's degree in Business, Analytics, CS, or related field

Tools

Snowflake

Databricks

Redshift

BigQuery

ETL processes

Job description

• We’re looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team
• This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives
• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts
• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing’s platform. Help them understand their data and gain actionable insights
• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support
• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention
• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing’s capabilities with the customer’s business goals and objectives
• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base

Benefits

• Competitive pay: Competitive salaries aligned with market rates—because we value your experience and contributions.
• Flexible Schedule: Work in the way that suits you—Sigma supports flexibility in how and when you work best.
• Health, Dental & Vision Insurance: Comprehensive health, dental, and vision coverage for you and your dependents.
• 401(k) Plan: Plan for your future with our 401(k) offering.
• Bi-annual Hackathons: Make, create, innovate—hack alongside peers twice a year.
• Unlimited Time Off: Recharge when you need—no limits on vacation days.
• Health & Wellness: Support for your overall well-being. We offer Carrot Pro, Wellhub+, Rightway, and OneMedical.
• Parental Leave: Paid leave to welcome new family members.
• Unagi Scooters: Zip to work on us with Unagi scooter benefits provided for free!
• Daily Lunches, Office Snacks, Coffee: Good vibes and great taste—lunch provided daily through DoorDash, unlimited snacks, coffee, tea, Celsius, and more!
• Professional Development & Career Growth: Clear career progression paths and room to grow into leadership, Support for conferences, L&D, and career growth.
• Commuter benefits
• Lunch reimbursement
• Pension with 3% match

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field
• Startup experience
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement
• Strong analytical skills with a proven ability to solve complex problems using data
• Experience implementing production business intelligence solutions
• ETL experience
• 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention
• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)