Senior Enterprise Customer Success Manager

Charter Communications/Spectrum; Lawrence Township (NJ); A distancia; USD 110.000 - 160.000; Jornada completa

Descripción de la vacante

Charter Communications, operating as Spectrum, seeks a Senior Customer Success Manager IV to own outcomes for a portfolio of enterprise customers. You will drive value realization, adoption, retention, and expansion by coordinating across Sales, Delivery, Operations, Consulting, and Support.

You will manage onboarding, renewal, and expansion lifecycle activities, guide executive conversations, and mentor teammates to scale Customer Success across the organization, delivering measurable business

Formación

• Bachelor’s degree with 8+ years experience required; master’s with 6+ years; PhD with 3+ years; or 12+ years in related field.
• Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services environments.
• Experience with enterprise customers in managed services, cloud, SaaS, or complex delivery environments.

Responsabilidades

• Own accountability for ensuring customers realize business outcomes and value aligned to RapidScale solutions.
• Develop and maintain Outcome-Based Success Plans tied to objectives, KPIs, and milestones.
• Lead customer conversations focused on value realization, adoption, and forward roadmap alignment.

Conocimientos

Customer Success

Account Management

Cross-functional Collaboration

Stakeholder Management

Communication

Mentoring

Enterprise Customer Management

Educación

Bachelor’s degree in a related discipline

Master’s degree

PhD

12 years of relevant experience

Descripción del empleo

Charter Communications, operating as Spectrum, seeks a Senior Customer Success Manager IV to own outcomes for a portfolio of enterprise customers. You will drive value realization, adoption, retention, and expansion by coordinating across Sales, Delivery, Operations, Consulting, and Support.

You will manage onboarding, renewal, and expansion lifecycle activities, guide executive conversations, and mentor teammates to scale Customer Success across the organization, delivering measurable business