Enterprise CSM — High-Impact Accounts & Growth

Probook; Manhattan (KS); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Monthly stipend for food, gym, Uber

Equity in early-stage company

Comprehensive health benefits

Job summary

A leading technology service provider in Manhattan seeks a Customer Success Manager to manage a portfolio of high-value accounts. This role involves overseeing customer success metrics like GRR and NRR, ensuring strong client relationships from deployment through renewal. Ideal candidates have a background in B2B SaaS with proven account management skills and the ability to engage with multiple stakeholders effectively. Competitive compensation and benefits package offered.

Qualifications

• 3+ years in B2B SaaS Customer Success or Account Management.
• Experience managing multi-stakeholder accounts with 3+ decision makers.
• Proven track record running executive-level business reviews.

Responsibilities

• Own a portfolio of Probook's largest strategic accounts.
• Manage the full post-launch relationship from Go-Live to renewal.
• Work cross-functionally with Deployment, Product, and Leadership.

Skills

Account Management

Customer Success

Project Management

Commercial Acumen

Communication Skills

Job description

A leading technology service provider in Manhattan seeks a Customer Success Manager to manage a portfolio of high-value accounts. This role involves overseeing customer success metrics like GRR and NRR, ensuring strong client relationships from deployment through renewal. Ideal candidates have a background in B2B SaaS with proven account management skills and the ability to engage with multiple stakeholders effectively. Competitive compensation and benefits package offered.