Enterprise CSM: Data-Driven Growth & Renewal

Pluralsight; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical coverage

Unlimited PTO

Wellness reimbursements

Pluralsight subscription

Professional development funds

Job summary

Pluralsight is seeking an Enterprise Customer Success Manager focused on data-driven engagement with large customers. You will build trusted adviser relationships, drive value through strategic engagements, and enable renewal/expansion while partnering cross-functionally to deliver business outcomes.

The role emphasizes a consultative approach, health metrics, and quarterly/Executive business reviews to demonstrate impact and maximize customer success across industries.

Qualifications

• Experience as CSM or account manager in HR tech/LMS/learning platforms.
• Experience with L&D or HR programs in enablement/onboarding.
• Ability to engage with executives (CTO/CHRO) as a trusted adviser.
• Data-driven storytelling using metrics to show impact.
• Ability to manage multiple stakeholders and drive action.

Responsibilities

• Understand customer needs and strategic priorities.
• Proactively mitigate risk across the customer lifecycle and drive growth.
• Lead regular engagements: QBRs, EBRs, Executive engagements, and value-led conversations.
• Build strategic relationships at the C‑level with credibility as the trusted adviser.
• Develop and share standardized processes to improve quality and efficiency.
• Meet and exceed renewal and upsell targets.

Skills

Value-led discovery

Executive presence

Account management

L&D collaboration

Data storytelling

Commercial acumen

Time management

Adaptability

Job description

Pluralsight is seeking an Enterprise Customer Success Manager focused on data-driven engagement with large customers. You will build trusted adviser relationships, drive value through strategic engagements, and enable renewal/expansion while partnering cross-functionally to deliver business outcomes.

The role emphasizes a consultative approach, health metrics, and quarterly/Executive business reviews to demonstrate impact and maximize customer success across industries.