Enterprise CSM & Growth Architect

Searchable; Salt Lake City (UT); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Equity in growth-stage startup

Parental and childcare policies

Meal allowance (Uber Eats/Deliveroo)

Job summary

Searchable is hiring a Customer Success Manager to own a book of agencies and enterprise accounts in our Salt Lake City office. You’ll onboard, drive adoption, and renew/expand, turning AI Search data into strategic decisions for customers.

You’ll build playbooks, dashboards, and operating rhythms as the team scales, working closely with Product, Eng, and Marketing. Ownership, judgment, and the ability to build are valued above all.

Qualifications

• Owns accounts end-to-end, from onboarding to renewal and expansion.
• Able to drive renewals and expansion against targets in a B2B SaaS context.
• Writes clear, concise account plans and executive-level updates.
• Comfortable translating data into actionable customer insights.

Responsibilities

• Own a book of agencies and enterprise accounts end to end: onboarding, adoption, renewal and expansion.
• Get new customers to a first meaningful result fast with prompts, baseline visibility and competitor tracking.
• Lead business reviews linking AI Search visibility to customer outcomes and traffic goals.
• Identify risks early and bring proactive plans before renewals.
• Drive expansion by increasing prompt volume, capacity, and agency clients.
• Build relationships beyond a single champion up to VP/CMO levels across buying groups.
• Turn fixes into playbooks, templates and shared reporting for the team.
• Represent the voice of the customer to Product, Engineering and Marketing with evidence-backed feedback.

Skills

Owner mindset

Self-directed builder

Executive presence

Growth-driven

Tools

Google Analytics

Google Search Console

Job description

Searchable is hiring a Customer Success Manager to own a book of agencies and enterprise accounts in our Salt Lake City office. You’ll onboard, drive adoption, and renew/expand, turning AI Search data into strategic decisions for customers.

You’ll build playbooks, dashboards, and operating rhythms as the team scales, working closely with Product, Eng, and Marketing. Ownership, judgment, and the ability to build are valued above all.