Enterprise CSM, Healthcare Growth & Adoption

Yext Inc.; New York (NY); Vor Ort; USD 80.000 - 157.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) retirement plan

Vacation and sick leave

Zusammenfassung

Yext, NY-based, is seeking a Senior Customer Success Manager for our healthcare enterprise segment. You will partner with sales, product, and GTM teams to maximize value of the Yext platform, ensuring adoption and renewals across a complex portfolio.

You will build strategic success plans, provide actionable insights from usage data, and drive renewals with a customer-centric, data-driven approach. This role requires deep healthcare experience and strong cross-functional collaboration.

Qualifikationen

• 7+ years in a strategic CSM role with enterprise healthcare experience
• Knowledge of digital marketing technologies (social media, digital experience platforms, reputation management)
• Experience with multi-location business listings and local SEO
• Ability to translate data into value stories for stakeholders
• Experience with subscription GTM approaches for customer success and renewals

Aufgaben

• Manage a portfolio of healthcare enterprise customers to drive adoption, retention and growth
• Serve as primary post-sales contact and internal advocate across teams
• Develop strategic success plans aligning Yext solutions with customer objectives
• Conduct regular reviews and provide progress updates on issues and initiatives
• Identify upsell and cross-sell opportunities with Sales and Solution Engineering
• Collaborate on renewals strategy and forecasting

Kenntnisse

Relationship building

Strategic thinking

Analytical skills

Negotiation

Communication skills

Cross-functional collaboration

Renewals & risk management

Challenger Sales methodology

Project management

Customer success management

Ausbildung

BA/BS degree in Sales, Business, Marketing, or CS

Jobbeschreibung

Yext, NY-based, is seeking a Senior Customer Success Manager for our healthcare enterprise segment. You will partner with sales, product, and GTM teams to maximize value of the Yext platform, ensuring adoption and renewals across a complex portfolio.

You will build strategic success plans, provide actionable insights from usage data, and drive renewals with a customer-centric, data-driven approach. This role requires deep healthcare experience and strong cross-functional collaboration.