Enterprise CSM - Data-Driven Growth

Strella; Seattle (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Strella seeks a results-driven Enterprise Account Manager to lead relationships with large customers across the banana ripening and shelf-life platform. You will translate performance data into strategic recommendations and coordinate with operations, QA, and executives to unlock value.

You'll own onboarding and deployment at client sites, collaborate with Sales on renewals and expansions, and serve as the primary technical contact, feeding product insights back to the Engineering and Product

Qualifications

• 5+ years managing enterprise accounts.
• Strong analytical skills with dashboards and data platforms.
• Excellent communication across operators to executives.

Responsibilities

• Build long-term relationships across enterprise accounts from operations to executive level.
• Use performance data to demonstrate value, spot problems, and recommend improvements.
• Lead onboarding and deployment of Strella's hardware and software at customer facilities.
• Collaborate with Sales on renewals, expansions, and new site rollouts.
• Serve as the primary technical contact and bring in Engineering when needed.

Skills

Enterprise account management

Analytical skills

Organized

Communication

Travel willingness

Spanish fluency (preferred)

Tools

CRM systems

ERP systems

WMS systems

Job description

Strella seeks a results-driven Enterprise Account Manager to lead relationships with large customers across the banana ripening and shelf-life platform. You will translate performance data into strategic recommendations and coordinate with operations, QA, and executives to unlock value.

You'll own onboarding and deployment at client sites, collaborate with Sales on renewals and expansions, and serve as the primary technical contact, feeding product insights back to the Engineering and Product