Enterprise CSM, AI EdTech — Hybrid + Equity

Edia; United States; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid-friendly work environment

Equity and benefits package

Flexible vacation

Job summary

Edia is hiring an Enterprise Customer Success Manager to lead strategic account management for K-12 districts across the United States. You will drive adoption of Edia's AI-powered platform, expand usage, and own gross and net dollar retention with proactive expansion initiatives.

You will work with district leadership to develop success plans, deliver trainings, and partner with product teams to relay customer feedback for roadmap improvements.

Qualifications

• Bachelor's or Master's degree in Business, Computer Science, or a related field.
• 5+ years of experience in customer success, management consulting, technology consulting, or a consultative role within the SaaS industry.
• Proven ability to navigate complex enterprise sales with multiple priorities and stakeholders.
• Strong analytical and problem-solving skills with data-informed decision making.
• Exceptional communication and interpersonal skills with executive stakeholders.
• Experience driving GDR and NDR via account expansion and retention strategies.

Responsibilities

• Strategic Account Management with district leadership and educators to drive value from Edia's AI platform.
• Leverage AI education knowledge to optimize adoption, engagement, and student outcomes.
• Identify upsell and cross-sell opportunities aligned with district priorities and retention goals.
• Collaborate with product and engineering to influence roadmap with feature requests and integrations.
• Develop Joint Success Plans and lead training, webinars, and workshops for educators and admins.

Skills

Stakeholder management

Analytical thinking

Executive communication

Change management

Education

Bachelor's or Master's degree in Business, Computer Science, or a related field

Job description

Edia is hiring an Enterprise Customer Success Manager to lead strategic account management for K-12 districts across the United States. You will drive adoption of Edia's AI-powered platform, expand usage, and own gross and net dollar retention with proactive expansion initiatives.

You will work with district leadership to develop success plans, deliver trainings, and partner with product teams to relay customer feedback for roadmap improvements.