Enterprise CSM - AI-Driven, Executive Impact

Lansweeper; Austin (TX); Hybrid; USD 83,000 - 135,000; Full time

Benefits offered by this job

Time off

Health & protection

401(k) with employer match

Hybrid working

Job summary

Lansweeper, the AI Cyber Asset Intelligence platform, is seeking an Enterprise Customer Success Manager in Austin, TX. You will own a portfolio of Lansweeper's largest enterprise customers, guiding onboarding, adoption, renewal, and growth with executive stakeholders.

You will translate technical asset data into measurable business value, lead EBRs/QBRs, and partner with Sales and Product to drive expansion while managing risk and ensuring high customer outcomes.

Qualifications

• 6+ years in Customer Success or equivalent for enterprise customers.
• Ability to quantify ROI and speak with Director to C-suite.
• Background in SaaS/IT operations with data-driven storytelling.
• Proficiency with Gainsight, CRM tools.

Responsibilities

• Serve as primary contact for largest enterprise customers through onboarding to renewal.
• Lead executive engagements (EBR/QBRs) from Director to C-suite.
• Collaborate with Account Managers to identify expansion and drive CSQLs.
• Build outcome-based success plans aligning to customer goals.
• Monitor health signals and intervene early to mitigate risks.
• Coordinate with Product, Support, and Engineering on escalations.
• Identify and qualify expansion opportunities with Sales.

Skills

Executive presence

ROI quantification

SaaS & IT ops

Gainsight/CRM

Executive storytelling

Tools

Jira

Confluence

Gainsight

Job description

Lansweeper, the AI Cyber Asset Intelligence platform, is seeking an Enterprise Customer Success Manager in Austin, TX. You will own a portfolio of Lansweeper's largest enterprise customers, guiding onboarding, adoption, renewal, and growth with executive stakeholders.

You will translate technical asset data into measurable business value, lead EBRs/QBRs, and partner with Sales and Product to drive expansion while managing risk and ensuring high customer outcomes.