Enterprise CSM — Adoption & Renewals for AI Tools

Sourcegraph; United States; On-site; USD 97,000 - 121,000; Full time

Benefits offered by this job

Equity

Generous benefits

Job summary

Sourcegraph is hiring a Customer Success Manager (IC2) in the United States. You will own post-sales relationships for a portfolio of 20 enterprise and commercial accounts, driving adoption, renewals, and expansion opportunities.

You’ll run 1:1 trainings, health-score reviews, and product demonstrations, collaborating with Named AEs and Field Engineers to move customers forward in a consumption-based model.

Qualifications

• Required: customer-facing experience in a technical SaaS environment.
• Must be comfortable presenting to customers or technical audiences.
• Experience managing 20 enterprise/commercial accounts is ideal.

Responsibilities

• Own post-sales relationship end-to-end for a book of accounts.
• Drive adoption and surface risks to renewals and expansions.
• Lead product trainings and basic demos with minimal escalation.
• Collaborate with sales, named AEs, and field engineers to move customers forward.

Skills

Customer-facing experience

Technical SaaS experience

Presentation to customers/technical

Job description

Sourcegraph is hiring a Customer Success Manager (IC2) in the United States. You will own post-sales relationships for a portfolio of 20 enterprise and commercial accounts, driving adoption, renewals, and expansion opportunities.

You’ll run 1:1 trainings, health-score reviews, and product demonstrations, collaborating with Named AEs and Field Engineers to move customers forward in a consumption-based model.