Enterprise CS Manager – Drive Growth & Delight Clients

ScOp Venture Capital LLC.; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Healthcare

Unlimited vacation

Travel opportunities

Cross-border collaboration

Job summary

Flip is seeking a Customer Success leader in New York to scale our CS function and drive measurable ROI for enterprise clients. You will own post-sale success, collaborating with product, sales, and marketing to maximize product impact and client value.

You will lead a team, or start as an IC for ~6 months, and build scalable processes while nurturing strong client relationships across healthtech or ecommerce verticals as needed.

Qualifications

• 5+ years leading a CS function for a B2B software company.
• Experience scaling CS from small to large client bases.
• Proven ability to build scalable CS processes and teams.
• Excellent communication with internal and external partners.

Responsibilities

• Grow the CS function and manage a regional client base in New York.
• Deliver customer ROI through product adoption and success planning.
• Lead implementation and ensure seamless post-sale experience.
• Mentor and scale the CS team, initially IC for ~6 months.
• Collaborate with product, sales, and marketing to drive growth.

Skills

CS leadership

B2B software

Startup experience

Communication

Customer obsession

Travel-ready

Job description

Flip is seeking a Customer Success leader in New York to scale our CS function and drive measurable ROI for enterprise clients. You will own post-sale success, collaborating with product, sales, and marketing to maximize product impact and client value.

You will lead a team, or start as an IC for ~6 months, and build scalable processes while nurturing strong client relationships across healthtech or ecommerce verticals as needed.