Enterprise Client Success Manager - SaaS Growth

Flip; Los Angeles (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive healthcare

Unlimited vacation

Onsite 5 days/week

Job summary

Flip is hiring a Client Success Manager to work directly with our healthcare and eCommerce/Retail clients, ensuring measurable value and successful adoption of our platform. You will launch new customers, optimize existing accounts, troubleshoot issues, and become the trusted expert on our product within their business.

You will partner with Sales and Product/Engineering to document feedback, monitor metrics, and drive ongoing optimization.

Qualifications

• 3 years of experience in Customer Success, Implementation, Technical Support, Solutions, Account Management, or another client-facing role in a SaaS or technology company.
• Comfortable working directly with B2B clients and managing multiple priorities.

Responsibilities

• Help customers launch successfully — partner with Sales and Client Success to move customers from signed contract through implementation and go-live.
• Become a product expert quickly — master Flip’s platform and understand workflows, configurations, and integrations that power customers' experiences.
• Own day-to-day client relationships — serve as a reliable point of contact for customer questions, requests, troubleshooting, and ongoing optimization.
• Proactively test experiences, investigate issues, identify edge cases, and ensure what we deliver works for the customer.
• Understand the underlying problems customers are trying to solve by digging beyond the initial request.
• Configure and optimize Flip — make changes within the platform and help customers continuously improve voice and text experiences.
• Document bugs, feature requests, and customer feedback for internal teams to act on.
• Use data to understand performance — monitor customer metrics, identify trends, and communicate impact to clients.
• Build strong customer relationships — be responsive, organized, and dependable.
• Grow into greater account ownership — develop technical, strategic, and commercial skills for enterprise customers.

Skills

Customer Success

Account Management

Technical Support

Solutions

B2B Clients

Data & Metrics

Tools

APIs

Job description

Flip is hiring a Client Success Manager to work directly with our healthcare and eCommerce/Retail clients, ensuring measurable value and successful adoption of our platform. You will launch new customers, optimize existing accounts, troubleshoot issues, and become the trusted expert on our product within their business.

You will partner with Sales and Product/Engineering to document feedback, monitor metrics, and drive ongoing optimization.