Enterprise CSM: HealthTech & Retail Growth Architect

Flip; Los Angeles (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Equity

Bonus/Commission

Healthcare

Job summary

Flip is hiring an Enterprise Customer Success Manager for healthcare or ecom/retail verticals in Los Angeles. You will own customer relationships, drive product adoption, and guide implementations from kickoff to ongoing success, while partnering with sales, product, and marketing to maximize ROI.

Ideal candidates have 5+ years leading a customer success function in B2B software, startup-scale experience, and a passion for storytelling, data, and customer experience.

Qualifications

• 5+ years leading a CS function for a B2B software company.
• Experience building CS processes in both startup and enterprise contexts.
• Storytelling and community building to help customers share wins publicly.
• Obsessed with customer experience and delivering outcomes.

Responsibilities

• Make Flip the most impactful tool in the tech stack for our customers and deliver business impact.
• Build authentic, trust-based relationships with clients and expand champions across stakeholders.
• Lead implementation and support prospects through evaluating and adopting the product.
• Unpack problems, diagnose root causes, and translate needs into clear feedback for roadmap planning.
• Coach and scale the CS team, mentoring ICs during the initial period.

Skills

Customer success leadership

Startup experience

Strong communication

Ownership mindset

Customer experience

Team development

Job description

Flip is hiring an Enterprise Customer Success Manager for healthcare or ecom/retail verticals in Los Angeles. You will own customer relationships, drive product adoption, and guide implementations from kickoff to ongoing success, while partnering with sales, product, and marketing to maximize ROI.

Ideal candidates have 5+ years leading a customer success function in B2B software, startup-scale experience, and a passion for storytelling, data, and customer experience.