Strategic Client Success Manager

Flip; California; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive healthcare

Unlimited vacation

Onsite 5 days/week

Job summary

Flip seeks a Client Success Manager to work with healthcare and ecommerce/retail customers, ensuring they realize measurable value daily. You will launch new customers, support existing accounts, troubleshoot issues, and become a trusted expert on how Flip’s product integrates with their business.

You will manage ongoing relationships, monitor metrics, and work with Sales, Product, and Engineering to optimize outcomes. This role is on-site in NYC or LA with bonus and equity eligibility.

Qualifications

• 3 years of experience in Customer Success, Implementation, Technical Support, Solutions, Account Management, or another client-facing role in SaaS/tech.
• Comfortable working directly with B2B clients and managing multiple priorities at once.
• Technically curious about software, integrations, APIs, and data.

Responsibilities

• Help customers launch successfully — partner with Sales and Client Success to move customers from signed contract through implementation and go-live.
• Become a product expert quickly — master Flip’s platform and understand workflows, configurations, and integrations.
• Own day-to-day client relationships — serve as a reliable point of contact for questions, requests, troubleshooting, and optimization.
• Proactively test experiences, investigate issues, identify edge cases, and ensure deployments work for customers.
• Understand the 'why' behind customer questions and identify underlying problems to solve.
• Configure and optimize Flip — implement changes in the platform to improve voice/text experiences.
• Collaborate with Product and Engineering — document bugs, feature requests, and feedback clearly for action.
• Use data to monitor performance and communicate impact on customers' business.
• Build strong relationships — be responsive, organized, and customer-focused.
• Grow into greater account ownership by developing technical, strategic, and commercial skills.

Skills

Customer success

SaaS experience

B2B management

Data-driven

Problem solving

Organization

Ownership

Tools

APIs

Data analytics

Job description

Flip seeks a Client Success Manager to work with healthcare and ecommerce/retail customers, ensuring they realize measurable value daily. You will launch new customers, support existing accounts, troubleshoot issues, and become a trusted expert on how Flip’s product integrates with their business.

You will manage ongoing relationships, monitor metrics, and work with Sales, Product, and Engineering to optimize outcomes. This role is on-site in NYC or LA with bonus and equity eligibility.