Enterprise CS Leader — AI Security ROI

Nightfall AI; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Nightfall AI is seeking an Enterprise Customer Success Manager in the United States to own strategic relationships with our largest customers and drive measurable value from our AI-native data security platform. You will guide security, compliance, and engineering leaders from onboarding through renewal and expansion.

This role thrives in complex enterprise environments, translating technical capabilities into business outcomes and helping shape how Customer Success scales at a high-growth

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or Consulting in enterprise B2B SaaS.

Responsibilities

• Own the full enterprise customer journey from onboarding to renewal and expansion.
• Manage a portfolio of enterprise customers with adoption, retention, renewals, and expansion accountability.
• Lead onboarding and early lifecycle success with strong deployment and stakeholder alignment.
• Define and track customer success criteria and report on progress.
• Translate product usage and outcomes into clear business value for technical and executive stakeholders.
• Drive ongoing adoption and optimization with new use cases and workflows.

Skills

Customer Success

Account Management

Consulting

Executive communication

Travel willingness

Job description

Nightfall AI is seeking an Enterprise Customer Success Manager in the United States to own strategic relationships with our largest customers and drive measurable value from our AI-native data security platform. You will guide security, compliance, and engineering leaders from onboarding through renewal and expansion.

This role thrives in complex enterprise environments, translating technical capabilities into business outcomes and helping shape how Customer Success scales at a high-growth