Enterprise CRM Operations Manager - Marketing Cloud

GTX Solutions LLC; United States; On-site; USD 95,000 - 120,000; Full time

Job summary

GTX Solutions LLC, a CourtAvenue Company, seeks a CRM Operations Manager to oversee day-to-day CRM campaigns (email, SMS, direct mail) and manage the send calendar, approvals and deployment accuracy. You will coordinate QA, testing, client reviews and lead-time planning to ensure flawless executions.

The role requires strong organization, experience with Salesforce Marketing Cloud or similar platforms, and the ability to work with cross-functional teams across data, tech and client programs.

Qualifications

• 5+ years of experience in marketing operations or CRM campaign management.
• Hands-on experience with Salesforce Marketing Cloud or comparable platforms.
• Experience running high-volume, multichannel B2C programs (email, SMS, direct mail).
• Experience managing QA, testing protocols and deployment checklists.
• Experience coordinating multi-step review and approval workflows with stakeholders.

Responsibilities

• Manage day-to-day execution of CRM campaigns and journeys, including setup, audience selection, content association and deployment scheduling.
• Own the send calendar across email, SMS and direct mail, covering recurring programs and one-time campaigns.
• Manage client review, approval and routing, planning lead times to ensure on-time deployments.
• Run program intake, including briefs, capacity planning and prioritization with leadership.
• Coordinate QA and testing for every deployment, including logic, targeting, content rendering and links.
• Manage contact and list operations, suppression and deployment readiness checklists.
• Coordinate direct mail production and deployment with print vendors.
• Maintain campaign trackers, dashboards and deployment logs.
• Document SOPs and playbooks for recurring program types.
• Identify operational risks, blockers and capacity constraints.

Skills

CRM campaign management

Salesforce Marketing Cloud

Multichannel marketing

QA/testing protocols

Stakeholder management

Project management tools

Tools

Salesforce Marketing Cloud

Adobe Journey Optimizer

Braze

Marketo

Eloqua

Teamwork

Jira

Asana

Job description

GTX Solutions LLC, a CourtAvenue Company, seeks a CRM Operations Manager to oversee day-to-day CRM campaigns (email, SMS, direct mail) and manage the send calendar, approvals and deployment accuracy. You will coordinate QA, testing, client reviews and lead-time planning to ensure flawless executions.

The role requires strong organization, experience with Salesforce Marketing Cloud or similar platforms, and the ability to work with cross-functional teams across data, tech and client programs.