Enterprise Cloud Support Engineer - Azure & ERP Expert

trimble; Westminster (CO); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Trimble is seeking a Premier Support Engineer in Westminster, CO with strong Azure cloud experience to lead enterprise technical support for ERP integrations and cloud-based solutions. The role focuses on proactive stability insights, dashboard development, and direct collaboration with cloud engineering to meet customer needs.

The ideal candidate has 5+ years in enterprise software support, excellent troubleshooting skills, and a proven ability to manage senior stakeholder relationships in a

Qualifications

• 5+ years of experience in technical support or customer success within enterprise software environments.
• Deep proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies.
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Responsibilities

• Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.
• Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights.
• Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.
• Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment.
• Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows.

Skills

Azure Cloud

Technical advocacy

Troubleshooting

Enterprise relationships

SQL Database

Telemetry dashboards

Tools

HTML

JSON

CSS

CRM systems

Job description

Trimble is seeking a Premier Support Engineer in Westminster, CO with strong Azure cloud experience to lead enterprise technical support for ERP integrations and cloud-based solutions. The role focuses on proactive stability insights, dashboard development, and direct collaboration with cloud engineering to meet customer needs.

The ideal candidate has 5+ years in enterprise software support, excellent troubleshooting skills, and a proven ability to manage senior stakeholder relationships in a