Premier Support Engineer

trimble; Westminster (CO); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Trimble is seeking a Premier Support Engineer in Westminster, CO with strong Azure cloud experience to lead enterprise technical support for ERP integrations and cloud-based solutions. The role focuses on proactive stability insights, dashboard development, and direct collaboration with cloud engineering to meet customer needs.

The ideal candidate has 5+ years in enterprise software support, excellent troubleshooting skills, and a proven ability to manage senior stakeholder relationships in a

Qualifications

• 5+ years of experience in technical support or customer success within enterprise software environments.
• Deep proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies.
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Responsibilities

• Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.
• Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights.
• Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.
• Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment.
• Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows.

Skills

Azure Cloud

Technical advocacy

Troubleshooting

Enterprise relationships

SQL Database

Telemetry dashboards

Tools

HTML

JSON

CSS

CRM systems

Job description

Elevate the Enterprise Experience as our next Premier Support Engineer !

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great:

In this role, you will be the primary technical advocate for our most strategic enterprise partners, directly influencing the stability and performance of their mission-critical ERP environments while shaping the future of construction cloud integrations.

Key Exciting Responsibilities

• Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.
• Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights.
• Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.
• Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment.
• Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows.

Essential Skills & Experience

• 5+ years of experience in technical support or customer success within enterprise software environments.
• Deep proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies.
• Expert-level troubleshooting skills with the ability to translate complex technical concepts for non-technical audiences.
• Proven track record of building and maintaining long-term relationships with enterprise-level stakeholders.
• Solid understanding of enterprise software systems and cloud-based architecture.

Bonus Points For:

• Hands-on experience with Trimble CMS Vista ERP, Spectrum ERP, or similar construction accounting and project management software.
• Proficiency in HTML, JSON, and CSS for building custom data visualizations.
• Familiarity with database performance tuning and CRM ticketing systems.

Location:

• Westminster, CO
• Lake Oswego, OR
• Atlanta, GA
• Portsmouth, NH
• Knoxville, TN

Work Style :

Hybrid (4 days in office/1 day remote)

Travel Requirement :

10%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Construction Technology, Enterprise Support, SaaS, SQL Database, Telemetry, Customer Success Engineer.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benef