Strategic Customer Success Manager - Hosting/Cloud

hosting.com; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

hosting.com is seeking a Customer Success Manager to own a portfolio of existing accounts, understand customer needs, and drive retention and growth. You will build account plans, maintain strong relationships across stakeholders, and uncover upsell opportunities for hosting, domains, VPS, or cloud infrastructure.

Leverage CRM to track health and usage data, coordinate with Support, Product, and Sales, and deliver regular business reviews with customers.

Qualifications

• 3–5+ years of experience in customer-facing commercial roles.
• Experience in technology, SaaS, hosting, domains, cloud, infrastructure.
• Strong relationship-building and stakeholder management.
• Commercial mindset with ability to identify growth and retention opportunities.
• Ability to translate customer needs into commercial opportunities.
• Strong communication, questioning, and discovery skills.
• Analytical mindset with revenue data.
• Experience using CRM systems and maintaining structured account records.
• Ability to manage multiple accounts in a fast-moving environment.
• Experience with hosting, domains, VPS, dedicated servers, cloud infrastructure, or managed services.
• Experience managing strategic or high-value accounts.
• Experience collaborating with technical sales, solution engineering, product, support, and operations teams.

Responsibilities

• Own and manage a defined portfolio of Hosting.com accounts and build account plans.
• Maintain CRM and internal records; identify risks and opportunities.
• Run regular customer check-ins and business reviews to ensure value delivery.
• Identify upsell, cross-sell, and infrastructure migration opportunities.
• Prepare clear handovers to Technical Sales and support the opportunity process.
• Track health, engagement, and pipeline; report insights to leadership.

Skills

Relationship-building

Stakeholder management

Commercial mindset

Discovery skills

CRM proficiency

Data analytics

Multi-account management

Communication skills

Understanding customer business models

Team collaboration

Job description

hosting.com is seeking a Customer Success Manager to own a portfolio of existing accounts, understand customer needs, and drive retention and growth. You will build account plans, maintain strong relationships across stakeholders, and uncover upsell opportunities for hosting, domains, VPS, or cloud infrastructure.

Leverage CRM to track health and usage data, coordinate with Support, Product, and Sales, and deliver regular business reviews with customers.