Enterprise Client Success & Solutions Specialist

Meltwater Group; Austin (TX); Hybrid; USD 44,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision

401(k) matching

Life insurance

Commuter benefits

Parental leave

CalmApp subscription

Hybrid work style

Professional development opportunities

Job summary

Meltwater is seeking a Client Support Specialist in Austin, TX to manage a portfolio of Enterprise Premium Support clients and coordinate with Sales and the Program Manager. You’ll translate complex data into actionable guidance and help shape global project architectures using Boolean logic.

We value curiosity about AI, strong communication, and cross-functional collaboration. This role follows a hybrid model, requiring three office days per week to foster teamwork and customer success.

Qualifications

• Bachelor’s degree or higher in any field with 3+ years in B2B client support in SaaS.
• Ability to communicate, present, and influence across organizational levels.
• Strong analytical skills and problem-solving in business contexts.
• Experience with large enterprise expectations and cross-functional teams.
• Proficiency in English, with hybrid work arrangement availability.

Responsibilities

• Manage a portfolio of Enterprise Premium Support clients.
• Handle day-to-day reactive requests by delegating tasks or addressing them directly.
• Oversee completion of each customer’s scope of work.
• Create blueprints for Searches and Dashboards for complex client needs.
• Architect global project structures using Boolean logic and frameworks.
• Translate data findings into clear recommendations for clients and teams.
• Maintain governance documentation for each client’s global project architecture.
• Monitor enterprise support consumption and provide insights to leadership.
• Collaborate with Customer Success Exec and Program Manager to improve offerings.
• Identify workflow inefficiencies and align scope with stakeholders.
• Prioritize multiple initiatives across a global account portfolio.
• Apply business acumen to align support activities with client goals.
• Work within a global delivery model to ensure consistency and execution.
• Act as a product expert within account teams and provide guidance.
• Deliver demos, client training, and show platform value to customers.

Skills

B2B client support

SaaS knowledge

AI technologies awareness

Analytical problem solving

Cross-functional collaboration

Effective communication

Education

Bachelor’s degree or higher

Job description

Meltwater is seeking a Client Support Specialist in Austin, TX to manage a portfolio of Enterprise Premium Support clients and coordinate with Sales and the Program Manager. You’ll translate complex data into actionable guidance and help shape global project architectures using Boolean logic.

We value curiosity about AI, strong communication, and cross-functional collaboration. This role follows a hybrid model, requiring three office days per week to foster teamwork and customer success.