Client Success Specialist — Elevate Client Experience

Meltwater Group; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Meltwater Group in Charlotte, NC is seeking a Client Support Specialist to join our professional services team. You will assist clients, troubleshoot, and ensure high levels of service.

The role emphasizes clear communication, timely issue resolution, and accurate logging of customer interactions. This entry-level to mid-level position focuses on delivering timely solutions, logging issues in ticketing systems, coordinating with product teams, and maintaining high customer satisfaction.

Job description

Meltwater Group in Charlotte, NC is seeking a Client Support Specialist to join our professional services team. You will assist clients, troubleshoot, and ensure high levels of service.

The role emphasizes clear communication, timely issue resolution, and accurate logging of customer interactions. This entry-level to mid-level position focuses on delivering timely solutions, logging issues in ticketing systems, coordinating with product teams, and maintaining high customer satisfaction.