Enterprise Client Success Leader | Remote

Dynatron; United States; Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Remote-first working environment

Equity participation

401(k) with company match

Healthcare benefits

Professional development opportunities

Job summary

Dynatron in the United States is seeking a strategic, data-driven Manager, Enterprise Client Success to lead a high-impact team responsible for the company’s most complex enterprise relationships. You’ll own GRR/NRR, drive retention and expansion, and partner with Sales to grow ARR across a remote-first enterprise portfolio.

You will build scalable processes, define success plans, and develop a high-performing team while translating customer data into actionable business outcomes.

Qualifications

• 8+ years of experience in Customer Success, Enterprise Account Management, Strategic Accounts, or a related customer-facing function, ideally in a high-growth B2B SaaS environment.
• Significant experience managing large, complex enterprise customers with meaningful ARR and multiple stakeholders.
• Strong understanding of SaaS customer lifecycle management, adoption, retention, renewal, and expansion.
• Demonstrated success improving GRR, NRR, customer health, and other key retention metrics.

Responsibilities

• Own GRR and NRR performance across the enterprise customer portfolio.
• Develop and execute strategies that increase retention, product adoption, customer value, and expansion.
• Establish clear account health, risk, adoption, and engagement indicators to proactively identify opportunities and challenges.
• Build disciplined renewal and retention forecasting processes that provide visibility into customer health and revenue risk.
• Partner with Sales and other GTM leaders to identify and execute expansion opportunities within existing enterprise accounts.
• Define and continuously improve Dynatron’s enterprise customer success model, including segmentation, engagement strategy, account planning, executive relationships, and service expectations.
• Design scalable, repeatable processes across the enterprise customer lifecycle—from onboarding and implementation through adoption, value realization, renewal, and expansion.
• Balance high-touch engagement with operational efficiency to ensure resources are aligned to customer value and business impact.
• Establish clear success plans and measurable outcomes for strategic accounts.
• Lead, coach, and develop Enterprise Client Success professionals responsible for complex, high-value customer relationships.

Skills

Enterprise CS experience

Leadership

Data-driven

Cross-functional collaboration

Executive communication

Tools

Salesforce

Gainsight

ChurnZero

Job description

Dynatron in the United States is seeking a strategic, data-driven Manager, Enterprise Client Success to lead a high-impact team responsible for the company’s most complex enterprise relationships. You’ll own GRR/NRR, drive retention and expansion, and partner with Sales to grow ARR across a remote-first enterprise portfolio.

You will build scalable processes, define success plans, and develop a high-performing team while translating customer data into actionable business outcomes.