Enterprise Client Success Leader - Public Safety

Coreforce; United States; Remote; USD 120,000 - 165,000; Full time

Benefits offered by this job

15 PTO days + floating holiday

Annual bonus

Tuition reimbursement

Career growth in a fast-growing, goal‑

Collaborative, purpose-driven culture

Job summary

Coreforce is seeking a Client Success Manager III to own large, strategic enterprise public-safety relationships and drive adoption, retention, and expansion across multi-site deployments in a largely remote environment.

You will partner with Chiefs, CIOs, and procurement leaders to translate product capabilities into measurable outcomes, lead executive reviews, and shape strategy across Sales, Product, and Support. This role offers high autonomy and executive visibility.

Qualifications

• 7+ years in Client Success, Enterprise Account Management, or Strategic SaaS roles.
• Experience managing large, complex accounts with executive stakeholders.
• Strong understanding of SaaS renewals, ARR forecasting, and expansion strategy.
• Proficiency using CRM platforms (HubSpot) to manage customer lifecycle and engagement.
• Experience with public-safety, GovTech, or regulated environments preferred.
• Ability to travel ~40%.
• Bachelor's degree is preferred or equivalent work experience.

Responsibilities

• Own strategic enterprise relationships for primarily Tier 0 and Tier 1, with select Tier 2 enterprise public-safety agencies.
• Build trusted relationships with Chiefs, Sheriffs, CIOs, command staff, procurement leaders, and other executive stakeholders.
• Develop and maintain strategic account plans that align client priorities, operational goals, renewal strategy, risk, adoption, and growth opportunities.
• Act as the senior point of accountability and Voice of the Customer across Client Success, Sales, Product, Support, Engineering, and Executive Leadership.
• Lead Executive Business Reviews, strategic planning sessions, and senior stakeholder engagements.
• Translate product capabilities, roadmap direction, and service performance into measurable operational outcomes and long-term value.
• Identify adoption gaps, changing agency priorities, and enterprise-wide opportunities that may impact partnership health or future strategy.
• Align client priorities with Coreforce product and organizational strategy while setting clear expectations regarding capabilities, timelines, and outcomes.
• Own renewal strategy, forecasting, and executive alignment for assigned accounts well in advance of contract milestones.
• Develop strategies to protect ARR, secure multi-year renewals, and strengthen long-term client commitment.
• Identify and advance expansion and cross-sell opportunities based on client priorities, adoption, operational needs, and strategic initiatives.
• Proactively identify strategic, operational, product, relationship, and commercial risks before they impact retention.
• Own coordinated risk mitigation plans for high-value and high-complexity accounts, establishing clear internal accountability and client communication.
• Lead executive-level escalations and resolution strategy during complex or mission-critical client challenges.
• Provide clear, concise visibility to leadership on account risk, client sentiment, business impact, mitigation progress, and recommended actions.
• Drive alignment across Sales, Product, Support, Engineering, Operations, and Executive Leadership to deliver enterprise client outcomes.
• Represent enterprise client needs and emerging trends in internal product, roadmap, risk, and strategic planning discussions.
• Use client insights and portfolio trends to identify systemic opportunities for process, product, and customer experience improvement.
• Serve as a senior Client Success resource by sharing best practices, supporting complex account strategy, and helping elevate enterprise account management across the team.

Skills

Executive relationship management

Enterprise SaaS experience

Strategic account management

Education

Bachelor's degree preferred or equivalent work experience

Tools

HubSpot CRM

Job description

Coreforce is seeking a Client Success Manager III to own large, strategic enterprise public-safety relationships and drive adoption, retention, and expansion across multi-site deployments in a largely remote environment.

You will partner with Chiefs, CIOs, and procurement leaders to translate product capabilities into measurable outcomes, lead executive reviews, and shape strategy across Sales, Product, and Support. This role offers high autonomy and executive visibility.