Client Success Manager (Enterprise) - CSM III

Coreforce; United States; Remote; USD 120,000 - 165,000; Full time

Benefits offered by this job

15 PTO days + floating holiday

Annual bonus

Tuition reimbursement

Career growth in a fast-growing, goal‑

Collaborative, purpose-driven culture

Job summary

Coreforce is seeking a Client Success Manager III to own large, strategic enterprise public-safety relationships and drive adoption, retention, and expansion across multi-site deployments in a largely remote environment.

You will partner with Chiefs, CIOs, and procurement leaders to translate product capabilities into measurable outcomes, lead executive reviews, and shape strategy across Sales, Product, and Support. This role offers high autonomy and executive visibility.

Qualifications

• 7+ years in Client Success, Enterprise Account Management, or Strategic SaaS roles.
• Experience managing large, complex accounts with executive stakeholders.
• Strong understanding of SaaS renewals, ARR forecasting, and expansion strategy.
• Proficiency using CRM platforms (HubSpot) to manage customer lifecycle and engagement.
• Experience with public-safety, GovTech, or regulated environments preferred.
• Ability to travel ~40%.
• Bachelor's degree is preferred or equivalent work experience.

Responsibilities

• Own strategic enterprise relationships for primarily Tier 0 and Tier 1, with select Tier 2 enterprise public-safety agencies.
• Build trusted relationships with Chiefs, Sheriffs, CIOs, command staff, procurement leaders, and other executive stakeholders.
• Develop and maintain strategic account plans that align client priorities, operational goals, renewal strategy, risk, adoption, and growth opportunities.
• Act as the senior point of accountability and Voice of the Customer across Client Success, Sales, Product, Support, Engineering, and Executive Leadership.
• Lead Executive Business Reviews, strategic planning sessions, and senior stakeholder engagements.
• Translate product capabilities, roadmap direction, and service performance into measurable operational outcomes and long-term value.
• Identify adoption gaps, changing agency priorities, and enterprise-wide opportunities that may impact partnership health or future strategy.
• Align client priorities with Coreforce product and organizational strategy while setting clear expectations regarding capabilities, timelines, and outcomes.
• Own renewal strategy, forecasting, and executive alignment for assigned accounts well in advance of contract milestones.
• Develop strategies to protect ARR, secure multi-year renewals, and strengthen long-term client commitment.
• Identify and advance expansion and cross-sell opportunities based on client priorities, adoption, operational needs, and strategic initiatives.
• Proactively identify strategic, operational, product, relationship, and commercial risks before they impact retention.
• Own coordinated risk mitigation plans for high-value and high-complexity accounts, establishing clear internal accountability and client communication.
• Lead executive-level escalations and resolution strategy during complex or mission-critical client challenges.
• Provide clear, concise visibility to leadership on account risk, client sentiment, business impact, mitigation progress, and recommended actions.
• Drive alignment across Sales, Product, Support, Engineering, Operations, and Executive Leadership to deliver enterprise client outcomes.
• Represent enterprise client needs and emerging trends in internal product, roadmap, risk, and strategic planning discussions.
• Use client insights and portfolio trends to identify systemic opportunities for process, product, and customer experience improvement.
• Serve as a senior Client Success resource by sharing best practices, supporting complex account strategy, and helping elevate enterprise account management across the team.

Skills

Executive relationship management

Enterprise SaaS experience

Strategic account management

Education

Bachelor's degree preferred or equivalent work experience

Tools

HubSpot CRM

Job description

Join Our Team as a Client Success Manager - Enterprise (CSM III)

Company: Coreforce

Location: Remote

Job Type: Full-time

Compensation: Compensation will be competitive and aligned with experience.

Coreforce partners with law enforcement, fire, EMS, and public-sector agencies to deliver mission-critical technology that enhances safety, accountability, and operational effectiveness. Our solutions support agencies across the country in high-visibility, high-impact environments where performance and reliability matter. We are seeking a Client Success Manager III (CSM III) to own Coreforce's largest, most complex, and strategically important enterprise public-safety relationships

Client Success Manager - Enterprise (CSM III)

Build Your Career with Purpose

This role owns the post-implementation success strategy for primarily Tier 0 and Tier 1, with select strategic Tier 2 public-safety agencies - driving adoption, retention, expansion, executive alignment, and long-term partnership value across complex, multi-site, mission-critical deployments.

The CSM III operates with a high degree of autonomy and influence, translating client priorities into coordinated action across Coreforce while leading through complex business, product, support, and operational challenges. This is an executive-facing role requiring consultative leadership, strong commercial acumen, and the ability to shape strategy across both the client relationship and internal organization.

Why You’ll Love Working Here

• 15 PTO days + floating holiday.
• Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
• Annual bonus.
• Tuition reimbursement.
• Career growth in a fast-growing, mission-driven company.
• Collaborative, purpose-driven culture.

Responsibilities

Own Strategic Enterprise Relationships

• Serve as the primary strategic Client Success owner for primarily Tier 0 and Tier 1, with select strategic Tier 2 enterprise public-safety agencies.
• Build trusted relationships with Chiefs, Sheriffs, CIOs, command staff, procurement leaders, and other executive stakeholders.
• Develop and maintain strategic account plans that align client priorities, operational goals, renewal strategy, risk, adoption, and growth opportunities.
• Act as the senior point of accountability and Voice of the Customer across Client Success, Sales, Product, Support, Engineering, and Executive Leadership.

Drive Enterprise Adoption & Strategic Value

• Lead Executive Business Reviews, strategic planning sessions, and senior stakeholder engagements.
• Translate product capabilities, roadmap direction, and service performance into measurable operational outcomes and long-term value.
• Identify adoption gaps, changing agency priorities, and enterprise-wide opportunities that may impact partnership health or future strategy.
• Align client priorities with Coreforce product and organizational strategy while setting clear expectations regarding capabilities, timelines, and outcomes.

Own Retention, Forecasting & Expansion Strategy

• Own renewal strategy, forecasting, and executive alignment for assigned accounts well in advance of contract milestones.
• Develop strategies to protect ARR, secure multi-year renewals, and strengthen long-term client commitment.
• Identify and advance expansion and cross-sell opportunities based on client priorities, adoption, operational needs, and strategic initiatives.

Lead Complex Risk & Executive Escalations

• Proactively identify strategic, operational, product, relationship, and commercial risks before they impact retention.
• Own coordinated risk mitigation plans for high-value and high-complexity accounts, establishing clear internal accountability and client communication.
• Lead executive-level escalations and resolution strategy during complex or mission-critical client challenges.
• Provide clear, concise visibility to leadership on account risk, client sentiment, business impact, mitigation progress, and recommended actions.

Influence Cross-Functional Strategy & Execution

• Drive alignment across Sales, Product, Support, Engineering, Operations, and Executive Leadership to deliver enterprise client outcomes.
• Represent enterprise client needs and emerging trends in internal product, roadmap, risk, and strategic planning discussions.
• Use client insights and portfolio trends to identify systemic opportunities for process, product, and customer experience improvement.
• Serve as a senior Client Success resource by sharing best practices, supporting complex account strategy, and helping elevate enterprise account management across the team.

Qualifications

• 7+ years in Client Success, Enterprise Account Management, or Strategic SaaS roles.
• Demonstrated success managing large, complex accounts with executive stakeholders.
• Strong understanding of SaaS renewals, ARR forecasting, and expansion strategy.
• Proficiency using CRM platforms (HubSpot) to manage customer lifecycle, account data, and engagement tracking.
• Experience supporting public-safety, GovTech, or regulated enterprise environments preferred.
• Ability to travel 40% +/-
• Bachelor's degree is preferred or equivalent work experience.
• Preference will be given to those who have experience with Coreforce products and services.

Coreforce is an equal opportunity employer committed to diversity and inclusion.