Enterprise CCaaS & CX Solutions Executive

Remote; San Francisco (CA); Remote; USD 150,000 - 220,000; Full time

Benefits offered by this job

Health benefits

Career growth

Job summary

TTEC Digital is seeking a high-performing Enterprise Account Executive to grow new business across CCaaS and CX solutions. This hunter-focused role targets enterprise and upper-mid-market organizations, requires closing complex deals, and building executive relationships to drive transformative CX initiatives.

Responsibilities include developing strategic account plans, outbound pipeline, collaborating with solution architects and delivery teams, and achieving revenue targets.

Qualifications

• 10+ years of mid-market to enterprise consultative selling in CCaaS/CX or SaaS.
• Proven record closing complex enterprise deals and generating net-new business.
• Experience managing multi-stakeholder sales processes with large organizations.
• Strong understanding of CX operations, contact centers, AI, or automation.
• Ability to engage executives and influence business outcomes.
• Proven success in building cross-functional sales teams through deals.

Responsibilities

• Generate new business revenue through CCaaS, AI, CX, and digital transformation solutions.
• Develop and execute strategic account plans to penetrate target accounts.
• Prospect and build pipeline via outbound BD, partnerships, networking, referrals.
• Engage CIOs, COOs, CX leaders, Contact Center leaders, and Operations executives.
• Lead complex sales cycles from discovery to negotiation and close.
• Collaborate with architects, consulting, delivery, and partners to tailor solutions.
• Position multi-vendor CCaaS and CX solutions aligned to business objectives.
• Manage opportunities, forecast, and pipeline in CRM.
• Respond to RFPs, build business cases, present recommendations to executives.
• Consistently achieve or exceed revenue quotas.
• Establish trusted advisor relationships with customers and partners.

Skills

Consultative selling

Executive engagement

Strategic account planning

Hunter mentality

Pipeline management

Cross-functional collaboration

Tools

CRM systems

Salesforce

Job description

TTEC Digital is seeking a high-performing Enterprise Account Executive to grow new business across CCaaS and CX solutions. This hunter-focused role targets enterprise and upper-mid-market organizations, requires closing complex deals, and building executive relationships to drive transformative CX initiatives.

Responsibilities include developing strategic account plans, outbound pipeline, collaborating with solution architects and delivery teams, and achieving revenue targets.