Enterprise Care Specialist – B2B Accounts

T-Mobile; Las Vegas (NV); On-site; USD 39,000 - 71,000; Full time

Job summary

T-Mobile USA, Inc. is seeking an Expert, Enterprise Business Care to support business customers and collaborate with cross-functional teams to deliver solutions and drive sales.

You will handle billing issues, account activations, and reporting while maintaining strong relationships with clients and internal partners. The role requires 2–4 years in customer service or sales, call-center experience, and a High School Diploma/GED.

Qualifications

• Customer service experience and ability to thrive in a lively environment.
• Strong multi-tasking and deadline-driven performance.
• Experience providing solutions and supporting sales teams.

Responsibilities

• Deliver exceptional Un-Carrier service and resolve billing issues.
• Assist with account management activities including mobile number management and activations.
• Process orders and renewals via portal or Salesforce; stay current with systems and policies.
• Run custom billing, usage and other account reports for management.
• Communicate with customers and cross-functional partners to meet contractual needs.

Skills

Customer Service

Cross Functional Relationships

Strategic Thinking

Task Management

Problem Solving

Presentation

MS Office Suite

Salesforce

CRM Systems

Communication

Education

High School Diploma/GED

Tools

MS Office Suite

Salesforce

T-Mobile Tools & Systems

Job description

T-Mobile USA, Inc. is seeking an Expert, Enterprise Business Care to support business customers and collaborate with cross-functional teams to deliver solutions and drive sales.

You will handle billing issues, account activations, and reporting while maintaining strong relationships with clients and internal partners. The role requires 2–4 years in customer service or sales, call-center experience, and a High School Diploma/GED.