Enterprise AI Support Engineer — Named Accounts

Anthropic; San Francisco (CA); Hybrid; USD 210,000 - 250,000; Full time

Job summary

Anthropic in San Francisco is hiring a Support Engineer to provide high-touch technical support for strategic enterprise customers. You will serve as the dedicated support contact, collaborating closely with Sales and Customer Success teams while resolving complex technical needs.

The ideal candidate will have over 5 years of experience in technical product support, be fluent with APIs, and possess strong user empathy. The role offers a hybrid work environment and a competitive salary range of $210,000 - $250,000 USD.

Qualifications

• 5+ years in technical product support.
• Fluency with error logs and technical documentation.
• Experience as a point of contact for enterprise customers.

Responsibilities

• Provide technical support to enterprise customers.
• Investigate and resolve complex issues.
• Collaborate with internal teams for support resolution.

Skills

Technical product support experience

Fluency with APIs and SaaS products

Troubleshooting skills (SSO, SAML, OAuth)

User empathy and communication skills

Education

Bachelor’s degree or equivalent

Tools

SQL

Cloud infrastructure knowledge (AWS, GCP)

Job description

Anthropic in San Francisco is hiring a Support Engineer to provide high-touch technical support for strategic enterprise customers. You will serve as the dedicated support contact, collaborating closely with Sales and Customer Success teams while resolving complex technical needs.

The ideal candidate will have over 5 years of experience in technical product support, be fluent with APIs, and possess strong user empathy. The role offers a hybrid work environment and a competitive salary range of $210,000 - $250,000 USD.