Enterprise AI Success Manager

Prediction Guard, Inc.; United States; In loco; USD 110.000 - 140.000; Tempo pieno

Descrizione del lavoro

Prediction Guard, Inc. is seeking a Customer Success Manager to own the relationship, adoption, and commercial trajectory of our enterprise accounts.

You will guide customers from experimental AI to production-ready deployments, coordinating onboarding and driving measurable outcomes with our control plane. This is a technically fluent role working with platform engineers and CISOs, requiring collaboration with solutions engineering, security teams, and executives to expand renewals and new use

Competenze

• 4+ years in Customer Success or a similar post-sales role at a B2B software company.
• At least 2 years owning renewals or expansion targets.
• Experience selling to or supporting technical buyers.
• Comfort operating in an early-stage environment where the playbook is still being written.

Mansioni

• Own the customer journey from contract signature through first production workload, partnering with solutions engineering on the technical implementation.
• Build and execute mutual success plans that tie Prediction Guard’s control plane capabilities to the customer's stated business outcomes and AI roadmap.
• Drive adoption across the account from a single team's pilot to multiple business units and use cases using telemetry, and account segmentation best practices.
• Translate customer security and compliance requirements (NIST AI RMF, OWASP, HIPAA, GDPR) into the right conversations with our team, and help customers understand how our policy configurations map to their obligations.
• Own renewals end to end: forecast accurately, identify at-risk accounts early through health signals and stakeholder mapping, and drive the renewal to signature.
• Own net revenue retention for your book of business, including identifying and qualifying expansion opportunities.
• Spot growth triggers like rising inference volume, new use cases, a move from internal RAG to external-facing agents and partner with sales on higher-tier security features and increased throughput.
• Lead Executive Business Reviews that connect risk mitigation, model risk, and secure call volume to the customer's business objectives and realized time-to-value.
• Build and maintain multi-threaded relationships across the account: developers, platform owners, security leadership, and the economic buyer.
• Act as the Voice of the Customer for our product team, translating field-tested security concerns and adoption friction into prioritized product feedback.
• Maintain clear account documentation, health scoring, and forecasting hygiene in our CRM.

Conoscenze

Renewals ownership

Expansion targets

Enterprise accounts

Technical buyers

Startup environment

Descrizione del lavoro

Prediction Guard, Inc. is seeking a Customer Success Manager to own the relationship, adoption, and commercial trajectory of our enterprise accounts.

You will guide customers from experimental AI to production-ready deployments, coordinating onboarding and driving measurable outcomes with our control plane. This is a technically fluent role working with platform engineers and CISOs, requiring collaboration with solutions engineering, security teams, and executives to expand renewals and new use