Enterprise AI Success Manager - Secure Adoption & Growth

Midwest Startups; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

Prediction Guard is seeking a Customer Success Manager to own relationships, adoption, and the commercial trajectory of enterprise accounts. You will guide customers from experimental AI to production-ready AI by onboarding, driving measurable adoption of the control plane, and building executive relationships that scale deployments across the organization.

This is a technically fluent role; you will converse with platform engineers and CISOs, coordinate with solutions engineering, and lead

Qualifications

• 4+ years in Customer Success, Account Management, or a similar post-sales role at a B2B software company.
• Experience owning renewals or expansion targets in enterprise accounts.
• Experience selling to or supporting technical buyers—developers, platform teams, security/infrastructure leaders.
• Comfort operating in an early-stage environment with evolving playbooks.

Responsibilities

• Own the customer journey from contract signature through first production workload, partnering with solutions engineering on the technical implementation.
• Build and execute mutual success plans linking control plane capabilities to business outcomes and AI roadmap.
• Drive adoption across the account from pilot to multiple business units using telemetry and segmentation.
• Translate security/compliance requirements into productive conversations and map policy configurations to obligations.

Skills

Customer Success

Account Management

Renewals

Enterprise Accounts

Tools

CRM systems

Job description

Prediction Guard is seeking a Customer Success Manager to own relationships, adoption, and the commercial trajectory of enterprise accounts. You will guide customers from experimental AI to production-ready AI by onboarding, driving measurable adoption of the control plane, and building executive relationships that scale deployments across the organization.

This is a technically fluent role; you will converse with platform engineers and CISOs, coordinate with solutions engineering, and lead