Enterprise AI Solutions Architect for CX Experiences

Socket.dev; United States; Remote; USD 123,000 - 217,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Telehealth

Flexible WFH

Career growth opportunities

Open PTO + holidays

401(k) matching

Adoption assistance

Fertility treatments

Job summary

Genesys is seeking a senior solutions consultant to architect and drive AI-powered customer experiences for global enterprises. You will own discovery, design scalable architectures, and lead pilots across marketing, sales, and service.

The role emphasizes prompt engineering, API integrations, and hands-on exploration of AI capabilities, with high autonomy and executive-level engagement.

Qualifications

• Bachelor’s degree and 5+ years in solutions consulting, sales engineering, or similar roles.
• Strong fluency in AI concepts including generative AI and AI-native design.
• Experience translating technical capabilities into measurable business value.

Responsibilities

• Lead end-to-end discovery engagements to define high-value transformation opportunities.
• Own solution strategy and architecture to drive customer value and enterprise impact.
• Design AI-native customer experience workflows and demonstrate value through demos and executive narratives.
• Prototype solutions using APIs and modern development practices to accelerate decision making.

Skills

AI concepts

Prompt engineering

APIs & integrations

Cloud platforms (AWS)

JavaScript/Python

Stakeholder influence

Presentation & communication

Solution design

Education

Bachelor's degree

Tools

Genesys Cloud

REST APIs

AWS

Salesforce

ServiceNow

Job description

Genesys is seeking a senior solutions consultant to architect and drive AI-powered customer experiences for global enterprises. You will own discovery, design scalable architectures, and lead pilots across marketing, sales, and service.

The role emphasizes prompt engineering, API integrations, and hands-on exploration of AI capabilities, with high autonomy and executive-level engagement.