Enterprise AI Platform Enablement Lead

T. Rowe Price; Baltimore (MD); Ibrido; USD 110.000 - 188.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus eligibility

Hybrid work schedule

Health and wellness benefits

Paid time off

Descrizione del lavoro

T. Rowe Price is seeking a seasoned professional to own the build-out and operation of enterprise AI platform integrations across multiple vendors.

You will lead the AI support and enablement function, manage onboarding, adoption, and high-touch stakeholder relationships, and serve as the L3/L4 escalation point for platform and connector defects. You will collaborate with Labs/App Dev on BOT initiatives, manage provisioning and RBAC controls, and design robust guardrails and governance

Competenze

• BS/MS degree in a technical discipline and 7+ years of enterprise SaaS administration, integration or identity & access experience.
• Experience leading or mentoring and running a technical support or enablement function.
• Familiarity with AI platform administration (Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, or similar) including admin consoles, DLP, and compliance logging.
• Understanding of agentic AI risk concepts (tool use, memory, autonomy) and control-plane/guardrail design.
• Proven relationship management and stakeholder communication skills, including supporting senior, high-touch business users (e.g., investment professionals).
• Hands-on experience with SSO/SAML/OIDC, SCIM provisioning, RBAC design, and enterprise identity platforms.
• Experience integrating enterprise applications via APIs, API gateways (e.g., Apigee), Microsoft Graph, or MCP-based tool/connector patterns.
• Experience with observability/logging tooling and FinOps/usage reporting for SaaS or cloud platforms.
• Ability to produce and maintain technical runbooks, architecture/control documentation, and registry/evidence artifacts.
• Comfortable operating as L3/L4 escalation point and partnering with vendor support teams.

Mansioni

• Serve as L3/L4 technical escalation for platform defects, connector failures, and model/runtime issues raised by Tier 0–2 support.
• Lead the AI support model: define Tier 0–2 triage, escalation paths, SLAs, and knowledge base content, and direct support staff and vendor support relationships.
• Lead user enablement: onboarding, training, office hours, and adoption guidance, and analyze support trends and user feedback to drive product and process improvements.
• Own relationship management with high-touch business groups, serve as trusted technical partner and escalation point, run regular check-ins, understand workflows and data sensitivities.
• Partner with Labs/App Dev on Build-Operate-Transfer (BOT): technical discovery, build approach, and readiness artifacts for handoff to WXT operate.
• Own provisioning and entitlement hygiene: license/access provisioning and deprovisioning, group-based access models, and vendor admin configuration.
• Design, build, and maintain enterprise AI connectors and integration points: SSO/SCIM/MAR, RBAC, Microsoft Graph, MCP, Apigee, Office plugins, and internal data source integrations.
• Implement and operate Control Plane guardrails for agentic/autonomous capabilities: capability registry, identity/entitlement controls, data/action/memory/autonomy controls, logging, and evidence collection.
• Maintain logging, telemetry, and observability pipelines to support monitoring, incident investigation, and governance evidence/registry requirements.
• Evaluate vendor feature and connector enablement requests for technical risk, routing higher-risk items to AIGEC/Risk/Legal/Privacy/Security as needed.
• Contribute to vendor-specific Control Adapter templates: licensing model, admin roles, data residency/training posture, logging exports, DLP/tenant restrictions, and API/MCP/connector documentation.
• Support platform retirement/decommissioning: access disablement, integration shutdown, and data retention/deletion per governance requirements.

Conoscenze

SaaS administration

Stakeholder management

Technical escalation

Identity & access management

API integration

Formazione

BS/MS degree in a technical discipline

Strumenti

SSO/SAML/OIDC

SCIM provisioning

RBAC design

Apigee

Microsoft Graph

Office plugins

Descrizione del lavoro

T. Rowe Price is seeking a seasoned professional to own the build-out and operation of enterprise AI platform integrations across multiple vendors.

You will lead the AI support and enablement function, manage onboarding, adoption, and high-touch stakeholder relationships, and serve as the L3/L4 escalation point for platform and connector defects. You will collaborate with Labs/App Dev on BOT initiatives, manage provisioning and RBAC controls, and design robust guardrails and governance