AI Enablement Platform Leader: Client Success

Capital Group; Los Angeles (CA); Hybrid; USD 208,000 - 354,000; Full time

Benefits offered by this job

Generous time-off

2-for-1 matching gifts

Professional development resources

Job summary

Capital Group is seeking a Senior Manager to own the Enablement Intelligence Platform and the AI seller‑assist products powering our client experiences. You will define the platform architecture, governance, and roadmap, partnering with engineering, data science, CRM and analytics teams to deliver scalable, trusted capabilities.

The role emphasizes platform-first thinking, reusable services, and cross‑functional leadership to translate AI opportunities into measurable business outcomes.

Qualifications

• 10+ years of product management, including platform products.
• Experience building AI-first products and platforms.
• Fluency with Salesforce or enterprise CRM and Adobe.
• Strong product judgment and usability.
• Governance, monitoring, and responsible AI practices.
• Cross-functional leadership across teams.
• Excellent communication and collaboration.
• Strong influencing skills.
• Curiosity, humility, and collaboration aligned with Capital's culture.

Responsibilities

• Own vision and roadmap for the Client Enablement Intelligence Platform.
• Provide shared AI capabilities as governed, reusable services.
• Define platform architecture including data services and integrations.
• Sequence platform-first initiatives and set priorities.
• Translate AI opportunities into practical use cases and plans.
• Lead cross-functional collaboration and communicate strategy to leaders.

Skills

Platform product management

AI-first products

Salesforce/CRM

Product judgment

Governance

Cross-functional leadership

Communication

Influencing

Curiosity & collaboration

Tools

Salesforce

Adobe Experience Cloud

Job description

Capital Group is seeking a Senior Manager to own the Enablement Intelligence Platform and the AI seller‑assist products powering our client experiences. You will define the platform architecture, governance, and roadmap, partnering with engineering, data science, CRM and analytics teams to deliver scalable, trusted capabilities.

The role emphasizes platform-first thinking, reusable services, and cross‑functional leadership to translate AI opportunities into measurable business outcomes.